Technical Support Specialist
HCLTech · Melbourne City, Victoria, Australia
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Technical Support Specialist Australia Technical Support Specialist Melbourne City, Victoria Job Summary This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure smooth operations. Key Responsibilities 1. To troubleshoot and resolve critical and complex tickets. 2. To create the root cause analysis for critical issues/faults (hands on working). 3. To implement any necessary preventive measures to reduce future defects. 4. To provide technical assistance to the team members in resolving customer issues. 5. To execute continuous improvement activities and to improve the teamâs performance. Skill Requirements null Other Requirements null