Subject Matter Expert (Support&Ops)
HCLTech · Hyderabad, Telangana, India
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Job description
Subject Matter Expert (Support&Ops) India Subject Matter Expert (Support&Ops) Hyderabad, Telangana Job Summary Responsible for day-to-day operations, monitoring, administration, troubleshooting, and deployment support of OCI IaaS and PaaS environments. The role includes Windows/Linux administration, DevOps pipeline support, cloud operations, and incident management activities. Key Responsibilities OCI IaaS & PaaS Operations Manage OCI Compute, Block Storage, Object Storage, VCN, Load Balancers, DNS, WAF, and IAM. Support OCI PaaS services including OKE, API Gateway, Functions, Streaming, and Autonomous Database. Perform provisioning, patching, upgrades, and capacity management. Execute backup, restoration, and DR validation activities. Windows & Linux Administration Manage Windows Server 2016/2019/2022 and Linux (RHEL, Oracle Linux, Ubuntu). OS patching, hardening, vulnerability remediation, and compliance checks. Troubleshoot performance, connectivity, storage, and OS-level issues. DevOps & Automation Support CI/CD pipelines using Jenkins, GitHub, GitLab, or OCI DevOps. Execute deployments and release activities. Assist with Terraform-based infrastructure provisioning. Develop and execute operational scripts using PowerShell, Shell, and Python. Monitoring & Incident Management Monitor OCI Monitoring, Logging Analytics, and Cloud Guard. Handle P2/P3 incidents and service requests. Participate in change implementations and maintenance activities. Escalate complex issues to L3 teams. Documentation & Governance Create and maintain SOPs, KB articles, and Runbooks. Support audit, compliance, and governance requirements. Maintain asset inventory and cloud documentation. Skill Requirements OCI IaaS & PaaS Administration.Windows & Linux Administration. Other Requirements