Administrator (Support & Operations)

Job description

Job Summary : We are looking for an AVD Engineer to support, provide access and assist the users in Nuance AVD environment ensuring high availability, performance, and security. The ideal candidate will be responsible for monitoring, troubleshooting, incident resolution of Azure services, working closely with L3 and engineering teams to improve system reliability. Job Responsibilities : AVD Support Requests User access provisioning. Application Group assignment Publish/unpublish applications AVD environment configuration changes Incidents Unable to connect to AVD/Desktop AVD performance or slowness issues Application launch failures within AVD FSLogix profile issues Issues / BAU Monitor Host Pool and Session Host health Monitor AVD capacity and user sessions Troubleshoot connectivity and access issues Manage FSLogix profiles and storage issues Coordinate AVD patching and image updates Monitor Azure AVD alerts and incidents Support application delivery within AVD Categories / Sub-Categories Access Management → User Access, Application Group Access Incident → Connectivity, Login Failure, Performance, Application launch issue Infrastructure → Host Pool, Session Host, FSLogix Change Request → Application Publishing, AVD Configuration, Image Update Monitoring → Capacity, Availability, Health Checks. Job Description : Job Summary:\\\\r\\\\nWe are looking for an AVD Engineer to support, provide access and assist the users in Nuance AVD environment ensuring high availability, performance, and security. The ideal candidate will be responsible for monitoring, troubleshooting, incident resolution of Azure services, working closely with L3 and engineering teams to improve system reliability.\\\\r\\\\nKey Responsibilities:\\\\r\\\\nAVD Support Requests\\\\r\\\\n User access provisioning.\\\\r\\\\nApplication Group assignment\\\\r\\\\nPublish/unpublish applications\\\\r\\\\nAVD environment configuration changes\\\\r\\\\nIncidents\\\\r\\\\nUnable to connect to AVD/Desktop\\\\r\\\\nAVD performance or slowness issues\\\\r\\\\nApplication launch failures within AVD\\\\r\\\\nFSLogix profile issues\\\\r\\\\nIssues / BAU\\\\r\\\\nMonitor Host Pool and Session Host health\\\\r\\\\nMonitor AVD capacity and user sessions\\\\r\\\\nTroubleshoot connectivity and access issues\\\\r\\\\nManage FSLogix profiles and storage issues\\\\r\\\\nCoordinate AVD patching and image updates\\\\r\\\\nMonitor Azure AVD alerts and incidents\\\\r\\\\nSupport application delivery within AVD\\\\r\\\\nCategories / Sub-Categories\\\\r\\\\nAccess Management → User Access, Application Group Access\\\\r\\\\nIncident → Connectivity, Login Failure, Performance, Application launch issue\\\\r\\\\nInfrastructure → Host Pool, Session Host, FSLogix\\\\r\\\\nChange Request → Application Publishing, AVD Configuration, Image Update\\\\r\\\\nMonitoring → Capacity, Availability, Health Checks\\\\r\\\\nPreferred Skills (Good to Have):\\\\r\\\\nKnowledge of Ansible, Puppet, or Chef for configuration management.\\\\r\\\\nExperience with Azure DevOps, Jenkins, or GitOps workflows.\\\\r\\\\nExposure to multi-cloud environments (AWS, GCP).\\\\r\\\\nUnderstanding of VoIP, SIP, RTP, and telephony technologies. Key Responsibilities Key Sourcing Information : NA Skill Requirements Skill Requirement : Knowledge of Ansible, Puppet, or Chef for configuration management. Experience with Azure DevOps, Jenkins, or GitOps workflows. Exposure to multi-cloud environments (AWS, GCP). Understanding of VoIP, SIP, RTP, and telephony technologies. Other Requirements Other Requirement : Knowledge of Ansible, Puppet, or Chef for configuration management. Experience with Azure DevOps, Jenkins, or GitOps workflows. Exposure to multi-cloud environments (AWS, GCP). Understanding of VoIP, SIP, RTP, and telephony technologies. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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