Process Associate Voice
HCLTech · Sydney, New South Wales, Australia
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Process Associate-Voice Australia Process Associate-Voice Sydney, New South Wales Job Summary To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards. Key Responsibilities 1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests 2. Meet The Defined Quality Scores And Process Improvement 3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team 4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process. Skill Requirements null Other Requirements null