Support Lead
HCLTech · Bengaluru, Karnataka, India
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Support Lead India Support Lead Bengaluru, Karnataka Job Summary Provide senior SAP development support for the AMS tower by resolving defects, delivering minor enhancements and maintaining custom SAP applications across Sonova's SAP core and add-on ecosystem. SAP technical domain, ABAP/Fiori custom development, interfaces, forms, reports, workflows, Gateway/OData, SAP Solution Manager documentation and production support for Finance, Operations, OTC and MM/PP processes. Key Responsibilities Develop, troubleshoot and enhance ABAP objects, custom reports, forms, interfaces, conversions, enhancements, workflows and user exits/BAdIs in line with Sonova coding standards. Resolve L2/L3 incidents and defects linked to custom SAP development, prioritising service continuity and SLA adherence for business-critical processes. Support minor enhancements, service requests and small changes from design through build, unit testing, transport and deployment. Perform root-cause analysis for recurring development issues, recommend permanent fixes and update runbooks/SOPs to support shift-left execution. Skill Requirements Mandatory skills ABAP and ABAP OO S/4HANA/ECC custom development Debugging and performance tuning BAdI/user exits/enhancement framework IDoc/RFC/BAPI/OData basics SAP Gateway and Fiori integration awareness SAP forms: Smart Forms/SAPscript/Adobe Forms Transport and release management ServiceNow/Jira/Solution Manager working knowledge Optional / preferred skills SAPUI5/Fiori development CDS views/AMDP/HANA SQLScript Boomi or SAP PI/PO integration awareness Tricentis test support GenAI ABAP coder or SAP BTP automation exposure Other Requirements null