SeniorAdministrator Sailpoint IIQ, Java, SailPoint FAM

Job description

The SailPoint L1 Engineer is responsible for supporting the day-to-day operations and stability of the SailPoint IdentityIQ platform. The role includes monitoring platform health, resolving incidents related to identity provisioning and access governance, supporting application integrations, and maintaining identity lifecycle processes. The engineer will work closely with application teams and senior IAM engineers to ensure reliable identity governance services across integrated systems. Key Responsibilities Monitor the SailPoint IdentityIQ platform to ensure smooth execution of scheduled tasks, aggregation jobs, provisioning workflows, and connector operations.\r\n• Respond to incidents and service requests related to identity provisioning, access requests, certification activities, and account lifecycle events.\r\n• Investigate and resolve provisioning failures, workflow issues, connector synchronization errors, and access request problems.\r\n• Monitor identity aggregation processes and ensure identity and entitlement data from connected systems is properly synchronized with the platform.\r\n• Support identity lifecycle management processes including joiner, mover, and leaver scenarios.\r\n• Assist users and application teams in resolving issues related to access requests, role assignments, and certification campaigns.\r\n• Support onboarding of applications into SailPoint by assisting with integration configuration, entitlement validation, and testing activities.\r\n• Perform configuration updates in non-production environments and assist with deployment of approved changes into production environments through established change management procedures.\r\n• Coordinate with application owners to resolve identity data discrepancies, entitlement mapping issues, and provisioning errors.\r\n• Monitor certification campaigns and provide operational support to ensure successful completion of governance activities.\r\n• Maintain operational documentation including runbooks, troubleshooting procedures, and integration details.\r\n• Identify recurring operational issues and propose improvements or automation opportunities to improve platform efficiency.\r\n• Participate in incident management, problem management, and change management processes related to the SailPoint platform.\r\n• Escalate complex platform issues or integration challenges to senior IAM engineers when deeper technical investigation is required. Skill Requirements Hands-on experience supporting SailPoint IdentityIQ in an enterprise IAM environment.\r\n• Good understanding of identity lifecycle management, access governance, and provisioning processes.\r\n• Familiarity with SailPoint connectors, aggregation processes, and access request workflows.\r\n• Understanding of identity correlation, entitlement management, and certification processes.\r\n• Basic knowledge of Active Directory or enterprise identity directories.\r\n• Experience working with incident, change, and problem management processes in an operational support environment.\r\n Other Requirements 5-6 years with certifications Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. 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