Subject Matter Expert (Support&Ops)
HCLTech · Gautam Buddha Nagar, Uttar Pradesh, India
Applications are made on HCLTech's own site. We never sit in the middle.
Job description
Subject Matter Expert (Support&Ops) India Subject Matter Expert (Support&Ops) Gautam Buddha Nagar, Uttar Pradesh Job Summary Job Title: Senior Technical Lead – Microsoft Copilot & Power Platform Location: Noida, Hyderabad, Chennai, Bangalore, Pune Job Type: Full-Time Band: E3.1 Experience: 8–12 years (with at least 2 years of hands-on experience in Microsoft Copilot, Copilot Studio, Power Platform, or AI-powered enterprise automation implementations) Key Responsibilities Lead the design, development, and deployment of enterprise-grade solutions using Microsoft Copilot Studio, Microsoft 365 Copilot, Power Automate, Power Apps, and Dataverse . Design and implement AI-powered conversational agents, autonomous workflows, and business process automation solutions aligned with organizational requirements. Collaborate with business stakeholders, solution architects, and technical teams to gather requirements and translate them into scalable Power Platform solutions. Drive the complete solution lifecycle, including discovery, design, development, testing, deployment, governance, and support. Implement integrations between Microsoft Copilot, Power Platform, Microsoft 365 services, Azure services, ServiceNow, SAP, Salesforce, and other enterprise applications. Mentor and guide junior developers and consultants, promoting best practices in Power Platform development and AI solution delivery. Design and manage Dataverse data models, security roles, business rules, and governance frameworks. Stay updated with the latest advancements in Microsoft Copilot, Copilot Studio, AI Agents, Power Platform, and Microsoft AI ecosystem. Develop and maintain technical documentation, architecture diagrams, SOPs, and solution design documents.