Senior Administrator Desk Side Services, AMT Asset Management Software

Job description

Senior Administrator - Desk Side Services, AMT Asset Management Software United States Senior Administrator - Desk Side Services, AMT Asset Management Software Washington, Minnesota Job Summary The Deskside Support Technician provides onsite IT support in a ServiceNow-driven, SLA-managed enterprise environment supporting Allianz business units. This role focuses on incident resolution, device lifecycle management, and delivering a high-quality end-user experience while adhering to defined ITSM processes and performance metrics. Key Responsibilities Manage and resolve incidents and service requests using ServiceNow ITSM platform Accurately log, categorize, and update tickets with required details throughout the lifecycle Prioritize tickets based on business impact and urgency, ensuring SLA compliance Escalate issues to appropriate resolver groups when required Monitor assigned queue and maintain ticket ownership until resolution Skill Requirements Strong troubleshooting and problem-solving ability Ability to manage multiple tickets in a high-volume queue Strong prioritization and time management skills Ability to work independently and collaboratively Other Requirements Experience in enterprise deskside or IT support environment Hands-on experience with ServiceNow or similar ITSM tools Knowledge of Windows OS, laptops, mobile devices, and enterprise applications Knowledge of Mac OS, laptops, mobile devices, and enterprise applications 88000 54000