Account Manager - Delhi (contractual)

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As an Account Manager, you will own the relationship and day-to-day operational performance of a portfolio of 4–6 bus partners operating a combined fleet of 50–60 buses . You are the primary point of contact between FlixBus and your partners, accountable for ensuring every trip meets our operational and quality benchmarks. This is a hands-on, field-facing role that blends relationship management, performance tracking, and on-ground problem solving. About The Role Partner & account management Serve as the main liaison for your assigned bus partners, building strong, trust-based working relationships. Onboard new partners and their fleets, ensuring they understand and adhere to FlixBus standards, processes, and brand guidelines. Conduct regular performance reviews with partners and drive continuous improvement plans. Operational performance Own all operational KPIs for your portfolio, including on-time performance (punctuality), trip completion, cancellations, and service reliability. Monitor daily operations and proactively resolve disruptions such as breakdowns, delays, and route deviations. Coordinate with internal teams (network planning, customer service, control tower) to keep operations running smoothly. Service quality & compliance Ensure buses meet standards for cleanliness, on-board amenities, and overall condition. Monitor and improve driver and crew behaviour, professionalism, and passenger interaction. Ensure partners comply with safety norms, licensing, documentation, and regulatory requirements. Issue resolution & reporting <span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"