(Senior) Engineer, Field Service

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Are you passionate about cutting-edge semiconductor technology and solving complex technical challenges? At ASM, our Field Service Engineers are at the forefront of innovation, supporting the advanced deposition equipment that enables the world's leading semiconductor manufacturers to build the next generation of chips. We are seeking a (Senior) Engineer, Field Service, to join our team and serve as a trusted technical expert for our customers. In this role, you will install, maintain, troubleshoot, and optimize ASM equipment while building strong customer relationships and ensuring maximum tool performance and uptime. This position is ideal for engineers who enjoy hands-on technical work, customer interaction, and working in a fast-paced, high-tech environment. Key Responsibilities Equipment Installation & Qualification Install, commission, and qualify ASM semiconductor equipment at customer sites. Support new product introductions, upgrades, retrofits, and technology transfers. Perform acceptance testing and verify equipment meets customer and ASM specifications. Ensure all work is completed safely and in accordance with ASM procedures. Maintenance & Technical Support Perform preventive and corrective maintenance activities on ASM equipment. Diagnose and resolve complex mechanical, electrical, process, vacuum, software, and system-level issues. Conduct root cause analysis and implement corrective actions to improve equipment reliability and productivity. Escalate and coordinate technical issues with global support and engineering teams as required. Customer Partnership Serve as the primary on-site technical representative for ASM. Build strong relationships with customer engineering, maintenance, and production teams. Provide technical guidance and training to customers on equipment operation and maintenance. Deliver exceptional service to support customer production goals and maximize tool availability. Continuous Improvement Identify opportunities to improve equipment performance, reliability, and serviceability. Support field modifications, engineering experiments, and continuous improvement initiatives. Document technical findings, service activities, and recommended actions accurately and in a timely manner. Share best practices and lessons learned across the global service organization. Qualifications Education Bachelor's degree in Engineering, Physics, Electronics, Mechanical Engineering, Chemical Engineering, Materials Science, or a related technical discipline. Equivalent military or technical experience will also be considered. Experience For senior level, 5+ years of experience supporting semiconductor equipment, industrial automation, or other complex technical systems. Experience with equipment installation, qualification, maintenance, and troubleshooting in customer-facing environments. Semiconductor equipment experience is strongly preferred. Technical Skills Strong troubleshooting and diagnostic capabilities across mechanical, electrical, software, and vacuum systems. Ability to interpret technical drawings, schematics, and procedures. Experience performing ro