Deputy General Manager Oracle Soa Fmw Pune Maharashtra India

Job description

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced Oracle Middleware professional to provide senior subject-matter expertise and end-to-end operational ownership across Oracle Middleware, Enterprise Integration and Enterprise Content Management services. Based at SP Infocity, Pune, this role will support the reliable operation, resilience and continual improvement of Oracle SOA Suite, Oracle Service Bus (OSB), Oracle WebLogic Server and Oracle WebCenter Content (WCC) platforms underpinning critical Telecom BSS, OSS and enterprise applications. You will lead production support, major incident recovery, service transitions and platform stabilisation while advancing observability, automation, Site Reliability Engineering (SRE) practices and AI-driven operational optimisation. This is primarily an Application and Middleware Operations and Service Management role rather than an application development position. Candidates should bring 12+ years of relevant experience, including substantial hands-on responsibility for Oracle Fusion Middleware production environments, together with technical leadership and service-governance experience. ## What you will do ### Middleware and integration operations * Own the operational health, availability, performance, resilience and supportability of Oracle SOA Suite, OSB, WebLogic and WCC platforms. * Act as a senior technical escalation point for complex middleware, integration, service orchestration and content-management incidents. * Govern critical integration flows, messaging frameworks, service orchestration processes and enterprise content services. * Maintain service-level commitments across middleware and integration platforms. * Lead capacity planning, performance optimisation and technology lifecycle activities. ### Incident, problem and service management * Lead P1/P2 major-incident recovery and coordinate troubleshooting across application, infrastructure, database and network teams. * Lead root-cause analysis, corrective actions and known-error management to reduce recurring disruption. * Maintain SLA and KPI performance across Incident, Problem, Change, Service Request and operational-risk processes. * Establish proactive support practices focused on resilience and reduced service downtime. * Conduct post-incident reviews and translate findings into continual-improvement actions. ### Service transition and operational readiness * Lead due diligence, knowledge acquisition, service transition and operational takeover. * Coordinate shadowing, reverse-shadowing and knowledge-transfer activities. * Establish operational-readiness requirements covering documentation, monitoring, runbooks, access management, escalation procedures, capacity planning, security controls and disaster recovery. * Own early-life support and stabilisation of transitioned services. ### Platform governance and administration * Monitor and maintain the operational reliability of interfaces, APIs, web services, message flows and enterprise integrations. * Manage Oracle WebLogic domains, clusters, managed servers and application deployments. * Support Oracle SOA composites, BPEL processes, Mediators, Adapters and OSB services. * Administer and support WCC repositories, content workflows, storage utilisation and service availability. * Perform environment validation, deployment verification and patch-coordination activities. * Identify performance degradation, integration failures and bottlenecks and coordinate appropriate remediation. * Maintain middleware compliance with applicable security and audit requirements. ### Automation, observability and continual improvement * Automate health checks, deployment verification, service validation, housekeeping and operational reporting using Shell Scripting, WLST, SQL and relevant automation technologies. * Develop proactive monitoring, dashboards and alerting using enterprise observability platforms. * Apply operational insights and AI-driven approaches to improve efficiency and reliability. * Use service trends to reduce Mean Time To Restore (MTTR), repeat incidents and manual operational effort. * Improve alert thresholds, event correlation and proactive issue detection. ### Stakeholder and technical leadership * Partner with Business, Enterprise Architecture, Service Management, Infrastructure, Database, Security, Application and Vendor teams. * Provide technical leadership and mentoring to L2/L3 support engineers. * Support knowledge management, cross-skilling and succession planning. * Facilitate operational reviews, governance forums and service-improvement initiatives. * Maintain clear stakeholder communication during outages, service changes and transition activities. ## Who you are You bring 12+ years of experience in Telecom IT, Middleware, Integration or Enterprise Application Operations, with substantial hands-on experience supporting Oracle middleware in highly available, mission-critical production environments. ### Essential technical knowledge * Oracle SOA Suite administration and production support * Oracle Service Bus (OSB) * Oracle WebLogic Server administration * Oracle WebCenter Content (WCC) * Enterprise Application Integration (EAI) and Service-Oriented Architecture (SOA) * BPEL, Mediators and Adapters * SOAP and REST services * API and message-based integration * Middleware performance tuning * High Availability and Disaster Recovery * Unix/Linux administration and Shell Scripting * Oracle SQL and PL/SQL * WebLogic Scripting Tool (WLST) * Middleware and application log analysis * Interface troubleshooting and monitoring * Oracle Database fundamentals * SRE practices and AI-driven operational optimisation ### Service and operational expertise You have demonstrable experience in major incident and problem management, service recovery, service transition, operational readiness, ITIL-aligned service management, observability, automation and operational improvement. You can apply independent judgement to complex production issues while coordinating effectively across technical and business stakeholders. Knowledge of managed-service governance, vendor management, audit and compliance readiness, business continuity, disaster recovery, capacity and availability management, and operational risk management is also relevant. ### Desirable exposure Experience with one or more of the following would complement the core requirements: * Oracle API Gateway and Oracle Integration Cloud (OIC) * Oracle Identity Management, Oracle Access Manager and Oracle Internet Directory * Apache Web Server and load balancers * Control-M * Splunk, Dynatrace, AppDynamics, Kibana, Grafana or Zabbix * AWS, Microsoft Azure or Oracle Cloud Infrastructure * Containers and Kubernetes * CI/CD and DevOps practices * Telecom CRM, Billing and Order Management ecosystems A bachelor's degree or equivalent relevant professional experience is required. ITIL Foundation