Senior Solution Analyst – Technology, Commercial

Job description

Job Description Summary Supports the successful delivery of SAP S/4HANA Sales Order Management capabilities within the STEP transformation program by translating Commercial and cross-functional business requirements into compliant, scalable, and high-quality enterprise technology solutions. Job Description Major accountabilities: Requirements Analysis: Lead requirements gathering and analysis with Commercial and cross-functional business stakeholders for SAP S/4HANA Sales Order Management processes, ensuring requirements are clearly defined, documented, and aligned with STEP program objectives. Solution Design: Translate business needs into functional and technical specifications covering end-to-end sales order processes, including order creation, order changes, availability checks, pricing, credit-related dependencies, delivery, billing, returns, and relevant integration points. SAP S/4HANA Sales Order Management Ownership: Design comprehensive end-to-end solutions aligned with business objectives, global template principles, compliance requirements, and SAP best practices. Implementation Management: Oversee solution implementation activities within the Sales Order Management scope, ensuring delivery meets agreed quality, timeline, and budget commitments. Integration: Ensure seamless integration between SAP S/4HANA Sales Order Management and connected systems or processes, including eCommerce, CRM, customer master data, pricing, supply chain execution, finance, reporting, and ex-ternal partner interfaces. Stakeholder Engagement: Act as a bridge between Commercial business users, IT delivery teams, process owners, external implementation partners, and other STEP workstreams to ensure alignment across process, data, technology, and compliance requirements. Dependency Management: Identify and proactively manage process, data, integration, and technical dependencies that may impact Sales Order Management design or deployment. Testing and Quality Assurance: Define, support, and execute testing activities, including test scenario preparation, defect resolution, business validation, user acceptance testing, and readiness for deployment. Documentation: Maintain clear documentation of solution designs, business requirements, process decisions, implementation plans, testing outcomes, and key design assumptions. Training, Change and Hypercare Support: Support training, change management, deployment readiness, and hypercare activities to ensure effective adoption by business users. Regulatory Compliance: Ensure all solutions comply with relevant regulatory, GxP, SOP, data integrity, audit, and internal control requirements throughout the solution lifecycle. Key performance indicators: Timely and compliant delivery of SAP S/4HANA Sales Order Management solutions meeting agreed business requirements and STEP program milestones. Quality of requirements and solution documentation, including completeness, traceability, and alignment with global template decisions. Effective resolution of process, data, integration, and technical dependencies impacting Sales Order Management scope. Successful completion of testing and quality assurance activities, including test scenario readiness, defect closure, and business validation. Stakeholder satisfaction across Commercial, Supply Chain, Finance, Customer Service, IT, external partners, and other STEP workstreams. Compliance with applicable GxP, SOP, data integrity, audit, and internal control requirements. Minimum Requirements: Education: University degree, preferably in Technology, IT, Business Administration, Supply Chain, Commercial Operations, or a related discipline. Work Experience: Minimum 8 years of experience in Technology, Commercial Operations, ERP, or transformation roles within complex enterprise environments. Strong SAP experience, preferably within SAP S/4HANA Sales and Distribution / Sales Order Management, Order-to-Cash, Customer Service, or Commercial process areas. Proven experience in business requirements analysis, process mapping, solution definition, and functional specification development. Demonstrated ability to design scalable, sustainable, and compliant technology solutions across complex business and system landscapes. Experience supporting or managing end-to-end solution implementation lifecycles, including design, build, test, deployment, and hypercare. Strong understanding of integration dependencies across Commercial, Supply Chain, Finance, Master Data, eCommerce, CRM, reporting, and external partner interfaces. Experience defining and supporting test strategies, test cases, defect resolution, and quality assurance activities. Experience working within regulated environments, with exposure to GxP, SOP, data integrity, audit, and compliance standards. Strong analytical, problem-solving, stakeholder management, communication, influencing, planning, presentation, and documentation skills. Languages: English business fluent. Desirable: Experience with global transformation or large-scale SAP S/4HANA programs, life sciences/pharmaceuticals, customer order management, pricing, billing, returns, EDI, customer portals, master data, global templates, process harmonization, country deployments, and cross-regional stakeholder groups.x` Skills: Analytical Thinking. Business Acumen. Change Management. Influencing. IT Governance. Organization Development. Planning. Presentation Skills. Servant Leadership. Stakeholder Management. Languages: English. Skills Desired Analytical Thinking, Business Acumen, Change Management, Influencing, IT Governance, Organization Development, Planning, Presentation Skills, Servant Leadership, Stakeholder Management