Technical Specialist |Johnson & Johnson MedTech | Electrophysiology | London North

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: MedTech Sales Job Sub Function: Clinical Sales – Hospital/Hospital Systems (Commission) Job Category: Professional All Job Posting Locations: Wokingham, Berkshire, United Kingdom Job Description: Job Description: About Cardiovascular Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Purpose of the Role We are seeking a highly motivated Technical Specialist (TS) to support the London North region within our Electrophysiology (EP) business. Technical Specialist will provide expert clinical and technical support for J&J MedTech Electrophysiology technologies, partnering with physicians, physiologists and cath lab teams to drive safe and effective adoption of CARTO, VARIPULSE, OPTRELL, SoundStar, DE STSF and future EP technologies across London North accounts. Key Responsibilities Clinical Case Support Provide on-site technical support during electrophysiology procedures. Support physicians with mapping, navigation and ablation workflows using the CARTO platform. Troubleshoot technical issues in real time during procedures. Ensure high standards of patient safety and product performance. Customer Education & Training Deliver training for consultants, cardiac physiologists, nurses and cath lab staff. Support new technology launches and clinical adoption programmes. Develop centres of excellence through education and best-practice sharing. Account Development Partner with Account Managers, Regional Sales Managers and Clinical Development Managers. Identify opportunities to increase technology utilisation and procedural efficiency. Support competitive conversions and implementation plans. Technical Expertise Become a subject matter expert across the EP portfolio. Maintain knowledge of clinical evidence, guidelines and competitor technologies. Support investigations and resolution of product-related queries. Compliance & Quality Operate in accordance with J&J Credo values, HCC requirements and company policies. Maintain accurate documentation and reporting. Participate in adverse event and complaint reporting as required. Qualifications Degree in Biomedical Engineering, Clinical Physiology, Life Sciences or a related field. Ability to understand complex technical and clinical concepts. Strong communication and presentation skills. Full UK driving licence and willingness to travel extensively across the territory. Experience in cardiac rhythm management, electrophysiology, medical devices or clinical support is advantageous. Key Competencies Technical problem solving Customer focus Clinical credibility Communication and influencing Learning agility Teamwork and collaboration Resilience under pressure Territory Primary accounts typically include: Royal Brompton Harefield Hammersmith St Thomas' Cromwell Harley Street Barnet Watford wellington Basildon Leadership & Credo Demonstrate Johnson & Johnson Credo values and Leadership Imperatives in all interactions. Foster collaboration, accountability, innovation, and customer-centric decision-making. Ensure compliance with all Healthcare Compliance, Quality, and business policies. Be part of the next frontier in electrophysiology. Transform patient outcomes. Lead innovation. Required Skills: Preferred Skills: Business Behavior, Communication, Consulting, Cross-Selling, Customer Centricity, Customer Effort Score, Customer Retentions, Execution Focus, Goal Attainment, Hospital Operations, Innovation, Market Research, Medicines and Device Development and Regulation, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection