Customer Service Representative – Spare Parts Mining and Material

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Operations Manager __ What we believe in At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. Your Role: Own the Challenge The Customer Service Representative (CSR) for the Spare Parts team plays a critical role in supporting customers, service partners, and internal stakeholders within ABB’s Mining and Material division. This position ensures timely and accurate processing of spare parts inquiries, quotations, and orders while delivering a high standard of customer experience aligned with ABB’s service values. The CSR acts as a key liaison between customers, logistics, supply chain, and the automation service team to maintain smooth operations and strong customer relationships. The work model for the role is: #LI-Onsite This role is contributing to the Automation Process Industries division in Merida, Yucatan. You will be mainly accountable for: Serve as the primary point of contact for customers seeking spare parts for automation products (e.g., drives, motors, PLCs, robotics components, safety systems, etc.). Provide product identification support, troubleshoot part-related inquiries, and guide customers through options when components are obsolete or superseded. Prepare, issue, and follow up on quotations for spare parts, repairs, and replacement components. Process purchase orders accurately in ABB’s ERP/CRM systems (e.g., SAP, Salesforce). Track order status, lead times, logistics updates, and delivery milestones; proactively communicate changes or delays. Ensure pricing accuracy and adherence to ABB commercial policies. Engage with approved third‑party suppliers to request quotations and gather pricing, availability, and lead‑time information to support customer inquiries and order processing. Validate part numbers, availability, and compatibility using ABB databases, technical documentation, and engineering references. Collaborate with the Supply Chain and Procurement teams to manage stock levels, backorders, and alternative sourcing. Coordinate with warehouses and logistics teams to ensure correct and timely shipment of parts. Our team dynamics You will join a dynamic, talented, high performing team, where you will be able to thrive. Qualifications for the role 2–4 years of customer service or order management experience in a technical or industrial environment. Strong English communication skills (written and verbal) with a customer-first mindset. Proficiency with ERP and CRM systems (SAP experience preferred). Detail-oriented with strong organizational and follow-up skills. Ability to interpret technical documents such as part lists, drawings, and product catalogs. Bachelor's degree Preferably: Experience supporting automation, electrical, or industrial equipment. Familiarity with ABB products (drives, motors, PLCs, robotics, safety systems). Background in supply chain, logistics, or inventory coordination. Post-secondary education in business, engineering technology, or a related field. What's in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the world. Benefits We also offer our employees the following benefits: Performance Bonus Saving fund Paid parental leave Life insurance Retirement plan Health and dental insurance Wellbeing program Flex days Employee Assistance Program (PAE) Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF) More about us ABB’s Automation business enables the operation of large and complex industrial infrastructures that deliver essential resources, from energy and materials to water and manufactured goods. The business area offers a broad range of automation, electrification and digital solutions and services for process, hybrid and maritime industries, including industry-specific integrated control and software, machine automation technologies, as well as measurement and analytics solutions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.