Senior Director, MT CPA Strategy & Operations

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Communications & Corporate/External Affairs Job Sub Function: Multi-Family Communications & Corporate/External Affairs Job Category: Professional All Job Posting Locations: Cincinnati, Ohio, United States of America, Irvine, California, United States of America, Jacksonville, Florida, United States of America, New Brunswick, New Jersey, United States of America, Santa Clara, California, United States of America Job Description: We are searching for the best talent to join our team as the Senior Director, MT CPA Strategy & Operations. The preferred location is New Brunswick, NJ but consideration will be given to other Medtech office locations. Reports to: Global Leader, MedTech Communications & Public Affairs Geographic Scope: Global Remote work options may be considered on a case-by-case basis and if approved by the Company. Position Summary The Senior Director, MT CPA Strategy & Operations serves as the strategy and operations leader for MedTech Communications & Public Affairs, partnering closely with the Global Vice President and MT CPA Leadership Team to strengthen organizational performance, enable transformation, and advance the function’s impact on business outcomes. This leader is responsible for driving the strategic planning, operating model evolution, measurement and insights agenda, communications technology ecosystem, budget governance, vendor management, process excellence, and capability-building efforts that enable MT CPA to operate with greater agility, efficiency, creativity, and measurable business impact. As part of our new operating model, this role will also need to create scalable operations platforms and processes to support our BU CPA teams. The role serves as a catalyst for modernization—bringing external perspectives, emerging technologies, industry standards, and innovative tools and operating models into the organization to continuously strengthen how MT CPA delivers value. This includes actively assessing the effectiveness of core MT CPA processes that enable business growth, protect and build reputation, and strengthen J&J employee culture. Finally, this leader plays an active role in advancing MT CPA’s Credo-based culture by developing and leading programs that increase team connection, engagement, learning, and impact, while representing MedTech in key Global Corporate Affairs forums and bringing enterprise priorities and best practices back into the function. Key Responsibilities Strategy, Transformation & Operating Model Partner with the MT CPA Leadership Team to define and operationalize the function’s strategic priorities, transformation roadmap, and annual planning process. Lead ongoing assessment of the effectiveness and impact of core MT CPA processes that drive business growth, reputation, employee culture, and organizational performance. Bring external insights, benchmarks, emerging trends, and best practices to help modernize the function and ensure MT CPA remains future-ready. Operations, Governance & Business Management Lead MT CPA operating mechanisms, leadership team routines, business reviews, budget governance, vendor management, and priority project management processes. Drive operational rigor across planning, prioritization, resource management, decision-making, and execution to ensure the function delivers against enterprise and MedTech priorities. Serve as a trusted advisor to senior leaders on organizational performance, investment decisions, operational effectiveness, process improvement, and transformation progress. Insights, Analytics & Measurement Build and lead MT CPA’s insights, analytics, and measurement framework to demonstrate communications impact and inform strategic decision-making. Oversee stakeholder research, reputation insights, performance reporting, dashboards, and executive-level recommendations that help leaders understand progress and opportunities. Translate data, external intelligence, and internal feedback into actionable insights that improve planning, prioritization, ways of working, and business outcomes. Communications Technology & Digital Enablement Set the vision, strategy, and governance for MT CPA’s communications technology ecosystem, including tools that support planning, workflow, collaboration, content, measurement, reporting, and knowledge management. Identify and advance opportunities to leverage AI, automation, digital platforms, and emerging technologies to improve productivity, effectiveness, creativity, and speed. Develop scalable playbooks, workflows, templates, and digital resources for common communications activities, including editorial planning, event management, M&A communications, media relations, reputation campaigns, and employee engagement. Capability Building, Change & Credo Culture Lead communications and change management efforts related to MT CPA transformation, operating model evolution, capability building, and new ways of working. Play an active leadership role in strengthening MT CPA’s Credo-based culture by developing and leading programs, forums, and initiatives that increase connection, engagement, learning, inclusion, and impact. Champion a culture of continuous improvement, experimentation, accountability, collaboration, and external orientation to help the function evolve with the changing communications landscape. Enterprise Partnership & GCA Alignment Represent MedTech on key Global Corporate Affairs councils, forums, and working groups, ensuring MT CPA is aligned to enterprise priorities and contributing actively to broader functional advancement. Build strong partnerships across GCA, MedTech, business units, regions, and enterprise functions to advance shared priorities, increase connectivity, and strengthen execution excellence. Bring enterprise findings, leading practices, tools, and priorities back into MT CPA to support continuous improvement, capability building, and stronger functional integration. Qualifications Required Bachelor’s degree required. Minimum of 12 years of experience in communications, public affairs, marketing, business operations, strategy, consulting, digital transformation, or related fields. Minimum of 7 years of leadership experience, including people leadership and/or leadership of complex cross-functional teams. Strong understanding of communications, public affairs, reputation management, stakeholder engagement, employee engagement, business communications, and culture-building. Demonstrated experience leading strategy, operations, transformation, capability-building, process improvement, or organizational effectiveness initiatives in a complex global environment. Proven ability to manage budgets, vendors, governance processes, senior partners, and enterprise-level projects. Experience using data, insights, analytics, measurement, and external intelligence to inform strategy, improve performance, and demonstrate impact. Strong digital fluency, including experience with communications technology, collaboration platforms, workflow tools, measurement tools, AI-enabled capabilities, and emerging technologies. Exceptional critical thinking, executive communication, in