Senior Manager, Intelligence & Advocacy

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Fraud & Safety Investigations (FSI) is at the heart of keeping Airbnb safe for the millions of hosts and guests who trust our platform every day. As part of Global Operations, FSI investigates and enforces on fraud and safety cases across the full user lifecycle — from account creation to post-stay — leveraging a team of internal and partner agents operating 24/7 across the globe. The Intelligence & Advocacy team is FSI’s proactive intelligence and regional advocacy function. Fraud Intelligence hunts emerging threats before they scale — turning raw signals into platform defenses faster than bad actors can adapt. Global Trust Advocacy ensures that what works globally actually works locally — owning regional legal requirements, cultural nuances, and compliance considerations across APAC, EMEA, and LATAM. Together, this team is why Airbnb stays ahead of novel fraud, and why global strategies hold up in every market. The Difference You Will Make: As the Senior Manager, Intelligence & Advocacy, you'll lead two teams: the Fraud Intelligence (FRINT) team and the Global Trust Advocacy (GTA) team. You'll sit on the FSI leadership team and report directly to the Director of Fraud and Safety Investigations. These two teams share a common purpose: staying ahead of what's coming and making sure FSO's strategies actually work in the real world. FRINT finds fraud before it scales. GTA ensures global playbooks land in every market — without breaking local policy, compliance, or cultural context. You'll own three outcomes for the org: Proactive intelligence: Lead a team that identifies and disrupts novel fraud threats before they scale — turning raw signals into platform defenses faster than bad actors can adapt. Regional compliance and advocacy: Understand regional legal requirements, local compliance, and cultural nuances across FSO queues — ensuring enforcement is locally appropriate and globally consistent. Global-to-local translation: Ensure that every global playbook, product launch, and policy built lands cleanly in local markets — without creating compliance risk or impacting local user experience. A Typical Day: Lead the Intelligence & Advocacy team Manage the Fraud Intelligence manager and three Global Trust Advocacy regional leads (APAC, EMEA, LATAM) — building a high-performance, distributed team with clear goals, regular coaching, and a strong culture of ownership. Set the strategy and operating rhythm for how Intelligence & Advocacy delivers against I&I's roadmap and FSI's organizational priorities. Represent Intelligence & Advocacy on the FSI leadership team — bringing the proactive intelligence and regional advocacy perspective to org-wide decisions. Build and deepen strategic relationships with regional GMs, Country Managers, and local leadership across every market. Drive fraud intelligence strategy Own the strategic direction of FRINT — the team responsible for proactively identifying, analyzing, and disrupting novel fraud threats before they scale across the platform. Oversee the team's intelligence cycle: detecting anomalies and emerging patterns, analyzing fraud networks and threat actor methodologies, implementing real-time mitigations via grigri and live rules engines, and reporting findings to leadership and cross-functional part