Principal Product Manager United States Washington Redmond

Job description

Drive strategic investments and prioritization decisions that balance customer experience, service reliability, business objectives, operational constraints, and long-term platform growth. Partner with Engineering and Business Planning teams to evolve resiliency standards, recovery objectives, capacity strategies, failover approaches, and operational readiness frameworks. Collaborate with Sales, Marketing, Customer Success, and Support organizations to understand customer needs, align priorities, and influence product strategy and adoption. Work directly with customers to understand business needs, gather feedback, shape product direction, drive roadmap discussions, and deliver customer-facing communications that build confidence in service readiness and resiliency. Develop executive-facing recommendations regarding resiliency investments, risk management, service dependencies, business continuity strategy, and capacity planning. Drive alignment across senior stakeholders through active listening, data-driven insights, clear communication, and principled decision-making while successfully navigating ambiguity and changing business conditions. Bachelor's Degree AND 8+ years experience in product/service/program management or software development These requirements include but are not limited to the following specialized security screenings: Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Experience defining and delivering complex cloud, platform, or enterprise software products. Experience working across engineering, business, and customer-facing organizations to drive strategic outcomes and influence decisions without direct authority. Experience engaging directly with customers to gather feedback, understand business needs, and inform product strategy. Excellent written, verbal, and executive communication skills, including experience developing customer-facing communications and executive-level presentations. Demonstrated ability to make sound decisions and drive alignment in ambiguous situations involving competing priorities and significant business impact. Solid collaboration, listening, and stakeholder management skills with a customer-first mindset. Experience with disaster recovery, business continuity, service resiliency, high availability, and capacity management. Experience partnering with Engineering, Business Planning, Sales, Marketing, Customer Success, and Support organizations to deliver successful business and customer outcomes. Demonstrated success leading highly visible, cross-organizational initiatives involving diverse stakeholders and evolving priorities. Exceptional writing skills, including creation of customer-facing communications, strategic recommendations, and executive updates. Experience supporting customer-facing service health, incident response, failover planning, or recovery execution. Proven ability to adapt quickly, learn continuously, and lead effectively in rapidly changing environments.