Technical Applications Scientist (TAS) - Research

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Role Summary Enable science. Drive adoption. Support success. At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term success, turning complex technologies into impactful, real-world outcomes and discoveries. This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver effective training, and proactively drive utilization and satisfaction. You will partner closely with commercial, service, and marketing teams to support customer success, improve adoption, and identify opportunities for expansion. This is a high-impact role where scientific expertise, customer engagement, and execution directly influence product utilization, customer retention, and long-term value. Role Purpose As part of the Waters Biosciences division, ensure successful customer onboarding, new product adoption, and long-term success by providing technical product training, workflow and assay optimization, and post-sale technical support that enables customers to achieve their desired outcomes from our technologies and products. Key Responsibilities Customer Engagement & Training Lead customer onboarding activities to ensure a smooth transition from purchase to implementation Deliver high-quality scientific training tailored to customer needs and skill levels Educate customers on best practices to maximize instrument and application performance Support initial setup and validation of customer workflows Post-Sale Technical Support & Troubleshooting Provide advanced troubleshooting and technical guidance across applications and workflows Partner with customers to resolve technical challenges efficiently and effectively Serve as a trusted scientific resource for ongoing support needs Escalate complex issues and coordinate with internal teams as needed Workflow Optimization & Adoption Drive product utilization through proactive engagement and education Advise on customer workflows to improve efficiency and outcomes Identify gaps and recommend best-practice solutions Support customers in achieving measurable success with instruments and reagents Customer Success & Retention Improve customer satisfaction and retention through consistent engagement Reinforce the value delivered and ensure customers achieve their intended outcomes Build strong, long-term relationships with scientific stakeholders Support customer success initiatives aligned to business objectives Expansion & Opportunity Identification Identify opportunities to expand usage within existing workflows and applications Uncover potential needs for additional products, reagents, or capabilities Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities Contribute insights that support territory growth strategies Cross-Functional Collaboration Partner closely with Account Managers, TSS, Service, and Marketing teams Support coordinated customer engagement strategies across roles Provide field feedback to influence product development and training programs Contribute to a collaborative, team-based customer success model What Success Looks Like Enables customers to achieve desired scientific outcomes Accelerates customer onboarding and reduces time to productivity Reduces technical and implementation challenges Increases product utilization and workflow adoption Improves customer satisfaction, retention, and long-term loyalty Identifies and supports expansion opportunities within accounts Qualifications & Experience Required Bachelor’s degree in life sciences or related scientific field Demonstrable experience with flow cytometry applications and cell sorting Ability to troubleshoot complex workflows and technical issues Proven ability to translate scientific concepts into practical application Strong training, presentation, and communication skills Willingness to travel within the assigned territory Preferred Advanced degree in life sciences or related scientific field Experience with spectral flow cytometry and related applications Experience operating and troubleshooting cell sorters Experience supporting post-sale customer training Familiarity with laboratory workflow optimization and method development Experience working cross-functionally in commercial or support environments Work Environment & Travel Field-based role requiring frequent remote and in-person customer interactions Travel aligned to customer needs Why Waters Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex challenges. As part of Waters, you will: Enable customers to achieve meaningful scientific outcomes Work with innovative technologies and applications Collaborate across scientific and commercial teams Directly impact customer success and long-term value creation Who Thrives in This Role Scientists passionate about teaching, training, and enabling others Customer-focused professionals who value long-term, scientific relationships Problem solvers who enjoy troubleshooting and optimizing workflows or assays Collaborative partners who work effectively across teams Individuals highly self-motivated to deliver best-in-class technical support to a commercial organization Who This Role Is Not For Individuals seeking purely transactional or non-customer-facing roles Those uncomfortable with travel and field-based customer engagement Candidates who prefer reactive vs. proactive customer support Compensation The expected compensation range for this role is $ 95,600.00 - $153,000.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location. Equal Opportunity Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-pa