Business Operations Support Manager

Job description

Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint Care, Eye Care, Skin Care, Specialty Care, Health&Wellness Care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries. Job Description Key Responsibilities Forecasting & Business Analytics: • Lead preparation of sell-in and ex-factory sales forecasts based on sell-out assumptions ensuring ownership of pricing processes. • Coordinate demand planning activities, aligning forecasts with inventory and logistics requirements to guarantee product availability and minimize stock-outs. • Monitor and evaluate channel and customer performance to identify revenue growth opportunities. • Analyze sales results, stock levels, and sell-in data by customer to provide actionable business insights. • Develop analytical procedures and dashboards to support strategic decision-making and revenue optimization. • Lead the Gross-to-Net (GTN) accrual process in collaboration with Finance. Commercial Policy & Trade Relations: • Design, prepare, and implement the national Commercial Policy, ensuring alignment with company strategy. • Lead the hospital tender process, including negotiation, dossier preparation, and submission. • Manage cooperation and trade agreements with wholesalers, purchasing groups, and resellers (annexes, settlements, price lists, special offers). Field Operations & Customer Service: • Manage the Customer Service department to deliver high-quality, customer-centric operations. • Design and implement Sales Force Effectiveness (SFE) programs, including the definition and tracking of KPIs, the implementation of CRM and customer channel mapping and management. • Coordinate sales force incentive schemes in partnership with local sales management and the Country Manager. • Lead and follow promotional activities performed by external partners, ensuring alignment with commercial objectives and with local compliance. Fidia benefits: In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and health fund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign. Fidia Farmaceutici promotes parity and inclusion in all its actions. All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age. All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People & Culture Department.