Senior Product Manager, Okta Customer Identity

Job description

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The role Okta enables universal, secure access to technology for every user and organization. Okta Customer Identity (OCI) is the identity platform behind that promise for the applications our customers build for their own customers: the login, MFA, and account management layer for millions of end users across B2B, B2B2C and B2C products. OCI sits alongside Okta Workforce Identity (OWI) as one of the two halves of the Okta platform. We're hiring a Senior Product Manager to grow OCI's footprint inside our existing enterprise base and to incubate the next generation of platform capabilities. This is a builder's role. You'll spend a good chunk of your time in true zero-to-one territory: sizing a raw opportunity, proving it out with a design partner or two, and turning it into a capability that ships and gets adopted. You'll spend the rest of it as the connective tissue across engineering, design, research, and go-to-market, making sure those bets land in the field. What you will own New Capability Incubation: Own the pipeline of zero-to-one bets on the Okta’s Consumer Identitty platform, from a rough problem statement through a validated design and a shipped v1. You'll decide what's worth building before anyone asks engineering to build it. Platform Growth: Drive the product side of Consumer Identitty platform expansion into our existing enterprise base. You'll turn a hypothesis about why they haven't adopted the Consumer Identitty platform into product changes that remove the reason. Cross-functional Delivery: Be the person engineering, design, research, and go-to-market call when a new Consumer Identitty platform capability needs a decision. You'll write the specs, run the reviews, and keep a dozen loosely connected workstreams moving toward the same launch. A day in the life Your day splits between zero-to-one thinking and shipping discipline. You might start the morning studying churn or expansion data for a segment we don't serve well yet, trying to figure out whether the gap is a feature gap or a positioning gap. An hour later you're on a call with a design partner customer, walking through a rough prototype and taking notes on what confused them. By midday you're in execution mode: reviewing a spec with your engineering lead, debating whether a capability needs its own data model or can extend an existing one, and pushing back on scope that's grown past what the opportunity actually justifies. You write plainly. Your specs read like an explanation to a smart colleague, not a wish list. In the afternoon you sync with go-to-market and your PMM partner on how a capability in progress should be positioned once it ships, and you flag anything that changes the pitch. You close the day presenting to a customer or prospect, walking them through what's shipped and what's coming on the roadmap. Responsibilities Identify, size, and validate new zero-to-one opportunities on the Consumer Identitty platform, using customer conversations, usage data, and market signals rather than internal opinion alone. Define and execute a roadmap that balances new capability bets against platform reliability, security hardening, and performance Write clear, detailed specs and requirements that give engineering and design unambiguous direction, especially in areas with no existing playbook. Partner with sales, customer success, and product marketing to turn a shipped capability into an adopted one, including understanding why customers who should adopt haven't. Track the CIAM market and competitive moves from Auth0, Microsoft, and Ping, and use that context to sharpen where the Consumer Identitty platform should and shouldn't compete. Be the go-to expert for your area of the Consumer Identitty platform roadmap in front of custome