RMA Associate

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Masimo, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Masimo is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies, including non-invasive measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is, Masimo innovations empower clinicians to transform patient care. When you join our team, you’ll be part of a culture that’s driven by passion, challenging the status quo, and making an impact in the lives of others. Learn about the Danaher Business System which makes everything possible. The RMA Associate is responsible to receive, decontaminate, triage, and transact returned products; ensure compliant quarantine/recall handling; resolve missing-paperwork issues; and keep ERP inventory and financial touchpoints accurate while prioritizing high‑volume weekly receipts in a regulated environment. This position reports to the Technical Service Manager and is part of the Technical Support Team located in Amsterdam in the Netherlands and will be an on-site role. In this role, you will have the opportunity to: Segregate daily returns by category (complaints, repairs, evaluations, installations, demos etc.); log and decontaminate per SOPs; handle ~15–20 pallets/week and prioritize per policy. Identify, locate, and quarantine field‑recall product promptly per FDA‑guided procedures; maintain traceability (serial/SKU/LOT/UDI) and correct status/locations. Process return transactions across multiple ERP databases in compliance with quality procedures; verify documentation to determine routing and disposition (repair/evaluation/installation/credits/demo return/RTV/scrap). Check warranty status, verify POs for out‑of‑warranty product, confirm customer status, and apply the correct service fee by product family Participate in physical inventories (PI) and cycle counts per SOX; reconcile variances to protect inventory accuracy. The essential requirements of the job include: 2+ years in reverse logistics/warehouse/materials/manufacturing with serial/lot‑controlled product. ERP/WMS experience (e.g., SAP/Oracle/NetSuite/Infor). Comfortable working across multiple instances/databases; barcode scanning. Familiarity with decontamination SOPs, ESD handling, quarantine/recall practices; basic FDA/ISO 13485 expectations; understands SOX basics for inventory controls and good documentation practices. Accuracy in data entry and documentation; able to read/follow SOPs and travelers; basic Excel/Sheets (filters/lookups; pivots a plus). Fluent in English Travel, Motor Vehicle Record & Physical/Environment Requirements: i Ability to lift/push/pull up to 18-22kg; stand/walk for extended periods; break down pallets; reliable attendance with OT/shift flexibility as needed. It would be a plus if you also possess previous experience in: Medical-device or regulated hardware experience; working knowledge of ISO 13485, FDA UDI/recalls, and compliant handling basics. Hands-on with SAP/Oracle modules for returns/repairs; exposure to QMS tools (e.g., Trackwise, MasterControl). Familiarity with export/shipping documents and carrier portals (UPS/FedEx/DHL). Financial literacy beyond basics: understanding of AR/AP flows for RMAs (credits, returns, service fee billing, taxes) Masimo, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Masimo we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Masimo can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.