Fraud Investigator, Part Time Team

Job description

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Remote, UK |💰£16,620–£21,360 per year (pro rata, based on 22.5 hours per week) + Incentive Awards tied to your performance + Benefits ✨ The start date for this role: Monday January 18th, 2027 Working Pattern: This role operates on one of the following permanent weekend rotations: Permanent Saturday Rotation: Wednesday, Thursday and Friday, 5:00pm–10:00pm, and Saturday, 11:00am–7:30pm. Days off are Sunday, Monday and Tuesday. Permanent Sunday Rotation: Wednesday, Thursday and Friday, 5:00pm–10:00pm, and Sunday, 11:00am–7:30pm. Days off are Monday, Tuesday and Saturday. Candidates will be assigned to either the permanent Saturday or permanent Sunday rotation. Our Fraud Team⭐ As a Fraud Investigator within our Prevent pillar, you will be at the absolute frontline of our mission to earn and keep our customers’ trust while building a safer society. Your primary focus is providing vital, real-time intervention for customers facing active fraud attempts, specifically managing risks across authorised card and faster payment channels. This is a high-impact, proactive role where you won't just be reviewing cases—you'll be taking decisive action, which includes making calls to guide customers through stressful situations and secure their funds. By preventing losses before they happen, you become a crucial contributor to Monzo’s safe growth and a key defender against financial crime in the industry. 🔑You’ll play a key role by... Real-Time Investigation: Gather and analyse evidence from flagged transaction data to identify active fraud attempts. High-Stakes Decision Making: Make confident, independent—and at times collaborative—decisions to either release or block suspicious transactions. Customer Intervention: Use Monzo’s values to investigate suspicious activity via phone and chat, balancing professional curiosity with deep empathy. Active Safeguarding: Support and reassure customers during active fraud scares, securing compromised accounts and taking remedial action so they can resume safe banking. Case Triage & Review: Effectively triage incoming cases and review customer limit increase requests to mitigate potential risk. Account Integrity: Where investigations reveal first-party concerns, manage the account closure process in strict accordance with internal guidance. Educational Support: Empower victims of fraud by providing tailored advice on how to protect themselves from future threats.</li&