Salesforce CPQ Administrator / Analyst

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Role Purpose Support commercial growth and operational excellence by delivering high-quality data, actionable analytics, efficient business processes, and effective commercial systems support. Serve as a trusted business partner to commercial leaders by translating data into meaningful insights and recommendations that improve sales effectiveness, forecasting accuracy, operational efficiency, and business performance. Key Responsibilities Commercial Systems Management Administer and maintain Salesforce and CPQ, including user access, profiles, security settings, workflows, dashboards, reports, and system configurations. Serve as the primary business resource for Salesforce, CPQ and other commercial applications. Troubleshoot system issues, resolve user inquiries, and coordinate enhancements with IT and external partners. Support system upgrades, testing, validation, and implementation activities. Ensure commercial systems effectively support evolving business processes and organizational needs. Business Intelligence & Analytics Develop, maintain, and enhance Power BI dashboards, scorecards, and performance reporting tools. Analyze sales performance, pipeline health, forecasting accuracy, customer trends, territory performance, and key commercial metrics. Identify business trends, risks, opportunities, and performance drivers through data analysis. Translate complex data into clear, actionable insights and recommendations for business leaders. Create and deliver executive-ready reports, presentations, and business reviews that support strategic and operational decision-making. Support monthly, quarterly, and annual business performance reviews. Sales Operations Support Support forecasting, pipeline management, territory planning, account management, and performance tracking processes. Partner with commercial leaders to evaluate business performance and identify opportunities for improvement. Recommend process enhancements that improve sales productivity, reporting accuracy, and operational efficiency. Support implementation of commercial best practices and standardized operating processes. Assist with compensation reporting, sales planning activities, and commercial operations initiatives as needed. Data Governance & Process Excellence Maintain integrity and accuracy of customer, account, opportunity, product, and sales data. Execute data cleansing, validation, de-duplication, and governance activities. Establish and maintain reporting standards, KPI definitions, and data quality controls. Ensure compliance with commercial data governance and business requirements. Support data alignment across Salesforce, Power BI, SAP S/4HANA, and other commercial systems. Cross-Functional Partnership Partner closely with Sales, Commercial Operations, Finance, Customer Service, Marketing, and IT. Gather business requirements and translate them into scalable system, reporting, and process solutions. Develop and maintain user documentation, training resources, and process guides. Train and support end users to drive adoption and effective utilization of commercial systems. Act as a liaison between business stakeholders and technical teams to ensure successful execution of commercial initiatives. What Success Looks Like Commercial leaders rely on reporting and analytics to make informed business decisions. Salesforce and commercial systems operate efficiently and effectively. Business insights are proactive, actionable, and tied to measurable outcomes. Reporting is accurate, timely, and trusted across the organization. Process improvements increase productivity, efficiency, and data quality. Sales teams effectively leverage tools, systems, and analytics to improve performance. The individual is viewed as a trusted advisor and valued business partner across the commercial organization. Qualifications & Experience Required Bachelor's degree in Business, Analytics, Information Systems, Finance, Data Science, or related field. 5+ years of experience in Sales Operations, Commercial Operations, Business Analytics, CRM Administration, or related functions. Hands-on experience administering Salesforce or a comparable CRM platform. Advanced experience with Power BI, dashboard development, reporting, and data visualization. Demonstrated ability to analyze business data and provide actionable recommendations. Experience presenting insights and business recommendations to leadership teams and stakeholders. Strong analytical, problem-solving, project management, and communication skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Preferred Salesforce Administrator Certification. Experience within life sciences, diagnostics, healthcare, biotechnology, or pharmaceutical industries. Experience supporting ERP and CRM platforms such as SAP S/4HANA. Experience with Databricks, SQL, Python, or other advanced analytics tools. Experience supporting forecasting, territory management, sales performance management, and commercial planning processes. Experience working with customer master data, commercial reporting, and enterprise system integrations. Core Competencies Sales Operations & Commercial Excellence Commercial Systems Management Salesforce Administration Business Intelligence & Analytics Power BI Reporting & Visualization Business Insights & Recommendations Executive Presentation Skills Data Governance & Quality Management Forecasting & Performance Analysis Process Improvement Stakeholder Management Cross-Functional Collaboration Problem Solving & Decision Support Change Management & User Adoption Why Waters At Waters, we are committed to advancing scientific discovery and improving human health through innovation. This role provides the opportunity to directly influence commercial performance by connecting data, systems, and business insights to help drive growth, improve operational effectiveness, and support strategic decision-making across the organization. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workpla