Scaled Engagement Manager

Job description

SLSQ427R662 Location: Open (United States) As a Scaled Engagement Manager at Databricks, you will be the operational engine of our high-growth Meetings at Events program. You will report to the Senior Director of Executive Engagement within the Sales Go-to-Market (SGTM) organization, and work alongside the Meetings Program Lead, who sets the overall strategy and executive motion. You'll own day-to-day execution across first- and third-party events, including meeting operations, reporting, enablement, and program documentation. This role offers an exciting opportunity to drive the day-to-day execution of a massive global program, partnering with operations contractors who will support you in executing tool builds, tracker upkeep, and venue logistics. If you thrive on organization, analytical reporting, and turning complex event needs into scalable execution, we want to hear from you! Key Responsibilities Meeting Operations & Event Execution Own meeting request intake, triage, approvals, scheduling, and real-time changes for Account Team-Led meetings, ensuring a smooth and consistent workflow. Oversee venue logistics and space planning, including room setup, signage, access, attendee tracking, and coordination with Marketing on food & beverage. Direct operations contractors supporting meeting tools, setup, go-live execution, QA, scheduling, and meeting-space/venue logistics. Provide on-site support at events globally, managing room flow, check-in, executive routing, scheduler coverage, and real-time conflicts. Step in to cover additional events alongside the Program Lead and operations contractors based on concurrent event volumes. Reporting, Analytics and Outcomes Own operational reporting across RainFocus, Jifflenow, AI/BI dashboards, SFDC campaigns, and other data sources. Turn complex data into actionable insights, deep-dive analysis, and leadership readouts. Direct the operations contractors on dashboard production, data QA, and survey assembly to ensure data integrity. Produce post-event recaps, surveys, and analytics that track performance against event and FY OKRs, partnering with Marketing Analytics on pipeline attribution and ROI reporting. Capture and reconcile meeting outcomes, including sales-team notes and post-event results. Enablement & Communications Own the creation, maintenance, and distribution of enablement materials (e.g., Know Before You Go guides, cheat sheets, best practices, calendar) for Sales, Marketing, and SGTM teams. Own program communications, drafting field updates and bi-weekly progress reports for the Program Lead’s review. Coordinate training sessions and office hours, serve as an escalation point for request approvals, and direct operations contractors in providing frontline event Slack support/Q&A. Program Management & Documentation Maintain and author the substance of the Meetings-at-Events Playbook, process documentation, and operating standards across first- and third-party events. Act as the dedicated project manager for the Data + AI Summit (DAIS) planning meeting workstream, owning meeting notes, updates, and follow-ups. Partner cross-functionally with Marketing, Product, Sales, and Event Tech to coordinate logistics, surface risks/dependencies to the Program Lead, and translate lessons learned into improved workflows. Support quarterly event portfolio reviews and maintain event-tiering and third-party account-capture trackers. Required Qualifications 7+ years of meeting, event, or program coordination experience in a B2B enterprise software company. Experience coordinating event logistics, meeting space, vendors, and/or budgets. Proven ability to configure tools, direct operational setup, manage meeting requests, track attendee data, run reporting, and directly oversee event go-live (hands-on configuration experience with tools like Jifflenow and RainFocus is a plus).