Account Manager, French Mid-Market (Copenhagen)

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! *This role is based out of our Copenhagen HQ office and requires fluent French, with strong English skills* As an Account Manager for the French Mid-Market, you’ll join our team at the heart of the action, right on our home turf in Copenhagen. You'll be literally at the centre of where the fun happens, with a unique opportunity to drive change and see the direct impact of your work on our business growth.You will join our French Mid-Market team, working closely with both Account Executives and Account Managers. In this role, you will own customer retention and expansion. You will act as a Trusted Advisor, developing long-term relationships and strategic success plans that ensure customers derive maximum value from Trustpilot’s products. Your expertise will be key to driving retention, minimizing churn, and maximizing growth within this critical home market. What you'll be doing: Take ownership of a customer portfolio for the French market, acting as the primary point of contact. Analyze market trends and customer behavior within France to identify opportunities for improvement and growth. Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal. Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the French market. Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them. Increase renewal rates and reduce churn. Identify and successfully pursue upsell opportunities and new revenue streams. Act as a trusted advisor, advocating client needs to internal support, product, engineering, and sales teams. Successfully onboard clients and ensure they fully utilize their paid subscription. Who you are: Native-level in French and proficient in English. 3+ years of Sales/Account Management/Customer Success experience, preferably in software industries, digital or online marketing. A genuine commitment to deeply understanding customer needs and exceeding expectations. You view customer success as a revenue driver. Proven track record in SaaS or Tech sales, with consistent quota achievement. Experience managing a portfolio of customer accounts with a focus on achieving a high renewal/retention rate. Proven experience in B2B sales or account management with subscription-based models. Ability to build and maintain strong relationships with multiple stakeholders. You thrive in a team-based environment and are excited by the opportunity to work regularly with colleagues in a Copenhagen-based setting. What’s in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials <