Senior Associate, Sales Support – Index Sales, FTSE Russell

Job description

Senior Associate, Sales Support – Index Sales, FTSE Russell About the Role This is an exciting opportunity to join FTSE Russell, one of the world's leading index providers, at the intersection of financial markets, client engagement, and commercial growth. As part of a high-performing sales and relationship management team, you will work with some of the largest asset managers, asset owners, wealth managers, banks, and financial institutions globally, helping them access and leverage FTSE Russell's industry-leading index, data, and analytics solutions. The role offers significant exposure to global investment markets and provides an excellent platform for individuals looking to develop their career within financial services, market data, and investment solutions. You will partner closely with Sales, Product, Marketing, Legal, and Client Experience teams, playing a key role in supporting client retention, revenue growth, and the expansion of FTSE Russell's market-leading franchise. This position is well suited to commercially minded professionals who enjoy supporting client relationships, working with financial markets and index data, coordinating across sales and internal teams, and helping drive commercial opportunities from initial engagement through to execution within a collaborative and fast-paced environment. Role Responsibilities & Key Accountabilities Supports the sales team in managing and growing relationships with existing clients across buy-side, sell-side, wealth, and asset owner segments. Coordinates and responds to client enquiries in partnership with Sales, Product, and Client Experience teams, ensuring timely and accurate resolution of requests. Assists in the preparation of commercial proposals, renewal documentation, pricing analyses, presentations, and client meeting materials. Maintains accurate client and opportunity records within CRM systems, ensuring pipeline activity, client engagement, and sales outcomes are properly documented. Facilitates onboarding and implementation activities for new client mandates, coordinating across internal stakeholders to support a seamless client experience. Works closely with Sales, Product, Legal, Marketing, and Operations teams to support contract renewals, licensing discussions, and new business opportunities. Monitors upcoming renewals, identifies client engagement opportunities, and supports proactive outreach campaigns to drive retention and revenue growth. Develops a strong understanding of FTSE Russell's index, data, and analytics solutions to effectively support client conversations and commercial initiatives. Provides clients with timely communications regarding product enhancements, index launches, methodology updates, and other relevant market developments. Produces client usage, revenue, and market intelligence analyses to help identify sales opportunities, support account planning, and inform commercial decision-making. Escalates complex client, commercial, or operational issues to senior sales colleagues while ensuring appropriate follow-up and resolution. Contributes to sales effectiveness initiatives by supporting reporting, pipeline reviews, account planning activities, and strategic business projects. Qualifications & Experience Essential Ability to support client-facing sales, relationship management, account management, customer success, or business development activities. Experience coordinating multiple stakeholders and managing client requests in a fast-paced commercial environment. Excellent written and verbal communication skills, with the ability to interact confidently with internal stakeholders and external clients. Ability to prepare proposals, presentations, commercial documentation, and client-facing materials to a high standard. Proficiency with CRM systems (Salesforce or similar), Microsoft Excel, PowerPoint, and other business productivity tools. Highly organised with strong attention to detail and the ability to manage competing priorities effectively. Desirable Previous experience supporting sales teams within index, data, analytics, fintech, investment management, or financial information services organisations. Knowledge of FTSE Russell products, passive investing, ETFs, index construction methodologies, and benchmark licensing models. Understanding of buy-side, sell-side, wealth management, asset owner, and institutional investment client segments. Experience supporting contract renewals, licensing agreements, onboarding processes, or commercial negotiations. Experience working within a global matrix organisation and collaborating across multiple regions and functional teams. ABOUT FTSE Russell, a division of LSEG FTSE Russell is a global index leader that provides innovative benchmarking, analytics and data solutions for investors worldwide. FTSE Russell calculates thousands of indexes that measure and benchmark markets and asset classes in more than 70 countries, covering 98% of the investable market globally. FTSE Russell index expertise and products are used extensively by institutional and retail investors globally. Approximately $17.9 trillion is currently benchmarked to FTSE Russell indexes. For over 30 years, leading asset owners, asset managers, ETF providers and investment banks have chosen FTSE Russell indexes to benchmark their investment performance and create ETFs, structured products and index-based derivatives. Career Stage: Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. 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