Technical Service Specialist.

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Service & Repair function is part of the Customer Care & Supply Chain organization and supports customers across a broad portfolio of Medtronic technologies, including Ear, Nose and Throat (ENT), Acute Care & Monitoring (ACM), Cranial & Spinal Technologies (CST), and Surgical Innovations (SI). The team delivers technical service, preventive maintenance, equipment repair, and customer support activities that help ensure healthcare providers can operate critical medical technologies safely and effectively. This field-based role supports customers across Manchester and the surrounding region. The position requires regular travel within the assigned territory, with approximately 50-70% travel, and is focused on delivering technical service excellence while supporting service contract growth and customer retention.As a Field Service Engineer, you will provide technical support, maintenance, and repair services for a diverse portfolio of medical technologies. You will partner with hospitals and healthcare providers to maximize equipment uptime, deliver a high-quality customer experience, and identify opportunities to expand service agreements and support long-term customer relationships. Primary Responsibilities · Perform installation, maintenance, troubleshooting, and repair activities for medical equipment within the assigned territory. · Execute scheduled preventive maintenance visits to ensure equipment performance and compliance with service requirements. · Build and maintain relationships with Clinical Engineering, Electro-Bio Medical Engineering (EBME), and other key customer stakeholders. · Achieve service performance objectives, including customer satisfaction and operational service metrics. · Identify and support opportunities for service contract sales, renewals, and service revenue growth. · Maintain accurate service documentation, maintenance records, and regulatory compliance requirements. · Collaborate with cross-functional teams to resolve technical issues and improve customer service delivery. · Ensure adherence to operational procedures, quality standards, and safety requirements. Required Qualifications · Bachelor's degree, Higher National Certificate (HNC), or equivalent qualification in Electronic Engineering, Electrical Engineering, Electro-Mechanical Engineering, or a related technical discipline. · Experience from field service, technical support, or equipment maintenance experience within the medical device, healthcare, or life sciences industry. · Experience troubleshooting and repairing electronic or electro-mechanical systems. · Valid driver's license and ability to travel 50-75% within the assigned territory. · Experience using computerized maintenance management systems or service documentation tools. Preferred Qualifications · Experience servicing medical devices or healthcare technologies within a hospital environment. · Knowledge of preventive maintenance programs and field service best practices. · Experience supporting service contract renewals or identifying commercial service opportunities. · Experience delivering technical or operational training to customers. · Knowledge of Clinical Engineering or Electro-Bio Medical Engineering (EBME) service environments Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 37,600.00 GBP - 56,400.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).