Specialist, Customer Success

Job description

Job Title: Specialist, Customer Success Job Description You Have: 2+ years of experience working in a customer service Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Process orientation and ability to follow call scripts Problem solving skills Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home You Will Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience Location: PHL Makati City - SLC Language Requirements: Time Type: Full time