Program Manager 4

Job description

The GPU Cluster Health Repair Strategy team is accountable for driving repair strategy, operational execution, and cross-functional governance to keep customer GPU cluster availability at or above 97.5% at all times, where a customer cluster is defined as a shape/location combination. The team establishes KPIs, monitors performance, identifies gaps, launches corrective programs, and partners with engineering, SDE/SRE, data center operations, GSL, CHS, CPV, Warminator, TRS, customer-facing teams, and hardware partners such as NVIDIA and AMD. The operating model combines vertical TPM ownership for strategic customers with horizontal TPM ownership for repair programs and partner functions. TPMs are based in the US and India. SDE/SRE support is distributed across India, Morocco, and Mexico and provides first-level support plus tooling to improve triage, repair visibility, automation, and cycle time.