Sr. Product Manager, Digital Services AI

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the roleThe Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. We are focused on making support personalized, effortless, fast, and trusted, providing seamless help where and when customers need it. With hundreds of millions of listings and a global community of buyers and sellers, eBay’s scale creates a unique opportunity to transform how people find help, resolve issues, and navigate an increasingly complex global commerce and regulatory environment. We are developing an ecosystem of AI Agents and composable AI platforms that enable adaptive, scalable help experiences across every customer touchpoint. As a Senior Product Manager, you will define and lead the strategy for how we design, build, and scale AI-powered help experiences, including capabilities that help eBay address product regulatory compliance requirements and policies at scale. You will work closely with design, engineering, data science, operations, policy, legal, and compliance teams to turn emerging AI capabilities, customer needs, and regulatory requirements into simple, trusted, and impactful products for customers and the business. What You Will AccomplishDefine the product strategy, roadmap, and execution for AI Agents, composable AI platforms, and capabilities supporting product regulatory compliance and trusted commerce experiences. Identify opportunities to use AI, automation, and data to improve how regulatory requirements and product policies are understood, operationalized, and surfaced across customer experiences. Translate customer, business, policy, and regulatory needs into clear, actionable product direction and requirements. Partner with Legal, Policy, Compliance, Risk, Operations, Engineering, Design, and Data Science to build scalable solutions that balance customer experience, regulatory obligations, and business objectives. Use data and experimentation to guide decisions, measure impact, identify emerging risks, and drive continuous improvement. Bring customer insights, regulatory developments, data, and industry trends together to inform product strategy and improve the product experience. Develop scalable capabilities that can adapt to evolving product regulations, marketplace policies, and requirements across markets and jurisdictions. Partner closely with design, engineering, and data science to deliver reliable, explainable, and high-quality AI-powered products at scale. Build alignment and strong partnerships across teams to stay focused on shared goals and drive execution across complex, cross-functional initiatives. Keep customer trust, safety, and ease of use at the center of product decisions while enabling eBay to meet its regulatory and policy commitments. What You Will Bring6+ years of product management experience, ideally including experience with AI/ML, data-driven products, trust, risk, compliance, policy, or marketplace platforms. Experience applying AI and automation to improve customer experiences and solve complex customer or business problems, such as conversational AI, decisioning, classification, policy interpretation, or workflow automation. Experience working on product regulatory compliance, trust, risk, policy, or other regulated product domains is highly valued. Ability to translate complex regulatory, policy, operational, and technical requirements into scalable product capabilities and intuitive customer experiences. Skilled at using data and insights to uncover opportunities, drive prioritization, assess risk, and measure success. Technical fluency and foresight to collaborate effectively with engineers, data scientists, and AI/ML teams. Strong judgment when working with AI-powered products where accuracy, explainability, customer trust, and regulatory compliance are important. High ownership mindset with a bias for action and focus on creating customer and business impact. Exceptional leadership, communication, and collaboration skills across technical and non-technical teams, including Legal, Compliance, Policy, and Operations. Experience building 0→1 products and navigating ambiguity, evolving requirements, and complex stakeholder environments with confidence. Experience in e-commerce, marketplaces, customer support, self-service, trust, risk, or regulatory technology is a plus but not required. Additional Details eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. 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