Product Manager – Service Engineering

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. About the Role PTC is seeking a technically strong and market-focused Distinguished Product Manager to lead strategic investments across the Windchill Service Engineering and Arbortext portfolio. This role will define and drive the next generation of PTC’s Service Engineering and Tech Pubs solution through the entire Intelligent Product Lifecycle. The ideal candidate combines deep domain expertise in Service Engineering and Technical Publications with strong technical acumen, customer focus, and a passion for applying AI technologies to solve real-world business challenges. Product Focus Areas Windchill Service Information and Service Parts Arbortext authoring suite & Windchill integrations AI-powered Authoring Content Lifecycle Management and Delivery Your Day-to-Day Define product vision, strategy, and roadmap for Service Information and Technical Publications solutions interchangeable throughout the Windchill product development lifecycle to satisfy the Service Engineering and Service Excusion and Delivery needs. Engage directly with customers, partners, analysts, and field teams to understand business challenges and market opportunities and translate those into effectively roadmap and release plans. Translate business requirements into epics, user stories, and prioritized product backlogs Engage with R&D teams on technical discussions and provide needed guidance on implementation approaches and backlog execution through product releases activity. Evaluate emerging technologies and identify opportunities to leverage AI and automation. Partner closely with R&D and UX teams to design and deliver innovative and AI powered value driven solutions Drive Agile planning, backlog management, prioritization, and story acceptance. Support product launches, sales enablement, and go-to-market activities. Collaborate across Product Management, R&D, Sales, Support and Partners Technical Skills & Knowledge Required Strong foundation in modern Product Management practices with focus on inbound skills and ability to translate customers needs into successful enterprise solution. Experience with Agile/Scrum methodologies, backlog management, and user story development. Strong understanding of Product Lifecycle Management, Manufacturing Engineering, Service Engineering, Service Lifecycle Management (SLM), Technical Publications. Proven implementation experience in service content workflows of enterprise software applications - structured content, publishing, content delivery etc. Relevant Knowledge of technical documentation standards - DITA 2.0 a must, DITA-OTK, Industry 4.0, S1000D, iiRDS, and eIFUs Understanding of cloud platforms (Azure, AWS), REST APIs, microservices, and modern SaaS architectures. Familiarity with enterprise search, metadata, taxonomy, and information architecture. Excellent communication and stakeholder management skills. AI & Innovation Focus Strong passion for AI and emerging technologies. Understanding of Generative AI, LLMs, RAG architectures, semantic search, vector databases, knowledge graphs, and AI assistants. Experience identifying and delivering AI-powered customer solutions. Ability to translate AI innovations into product strategy and measurable business value. Knowledge of AI applications for content creation, translation, knowledge management, and service operations. Preferred Experience Windchill, Arbortext, or comparable enterprise platforms. Manufacturing, Aerospace & Defense, Automotive, Industrial Equipment, or Medical Device industries. Service organizations, aftermarket operations, or technical publications teams. Qualifications Bachelor's degree in Engineering, Computer Science, Information Systems, Technical Communication, or a related field. 10+ years of experience in Product Management, Technical Product Management, Engineering, Solution Architecture, or related disciplines. Proven success delivering enterprise software products from concept through market adoption. Demonstrated ability to work effectively with both highly technical teams and executive stakeholders. Success Profile The ideal candidate is a strategic product leader who can: Business and Technical Acumen - Bridge business needs and technical implementation. Passionate for solving customer problems and delivering great quality product outcomes high motivation and internal drive for results!! Drive for innovation and critical thinking. Influence product strategy across a complex software portfolio. Speak credibly with customers, engineers, service leaders, and executives. PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $112,000 - $126,500. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the applicatio