Telecaller- Bangalore (Contractual)

Job description

At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract. Key Highlights Location: Madiwala Lounge, Bangalore Contract: 12‑month renewable contract, target‑driven role Shifts: Non‑traditional hours (we operate 24/7) Compensation: Fixed compensation + Performance based Incentives About the Role Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings. Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities. Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores. Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports. Collaboration: Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues. Documentation: Maintain accurate call logs and update customer interaction records in our CRM. About You Experience: 1–3 year in tele‑calling, customer support, or backend operations. Languages: Fluent in English and Tamil/Telugu/Kannada. Skills: Strong verbal communication and persuasion skills Ability to multitask and adapt quickly in a fast‑paced setting Comfort working rotating or non‑traditional shifts Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement. What We Offer Join a young, energetic team that’s reshaping how India travels by bus Hands‑on experience in a high‑visibility, metrics‑driven role <li style="font-size: 12pt;&