Maritime Partner Relationship Associate

Job description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Maritime Partner Relationship Associate Ebury London - Office based Due to the rapid growth of our Maritime division, we are looking to expand our client servicing team in London. The team is responsible for providing exceptional services to our global maritime partners, through different partnership models. The role is an excellent opportunity to work in a fast-paced environment with a small but exciting team, and gain a greater understanding of FX, payments, compliance, technology as well as the maritime industry and how it operates. The Role You will be responsible for dealing with live requests from Ebury’s maritime partners which include payment queries, deal executions, login and access requests as well as payment screening requests. In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate. Responsibilities Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments. Execution of FX trades with multiple liquidity providers, using various different trading platforms. Handle a high volume of incoming requests via phone and email tickets from the partner. Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech Build and maintain strong relationships with both our partners and our internal departments. Assist partners in growing their existing businesses through your Ebury product knowledge Experience Fluent in English Degree level education preferred Strong mathematical/analytical/legal background Strong interpersonal skills Previous customer service experience would be advantageous Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired). Competencies and Characteristics Ability to work under pressure while working accurately and efficiently Fast learner with a high attention to detail Possess a positive, enthusiastic and motivated attitude Excellent written and verbal communication skills including an excellent phone manner What You'll Gain (Our Investment in You): Comprehensive, Structured Training Programme: Providing you with foundational knowledge and advanced sales skills. Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central Office: A fantastic location with excellent transport links. Ready to launch your career with a glo