Delivery Manager

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role We are seeking an experienced IT Services and Outsourcing professional responsible for ensuring the successful delivery of services, leading the operational relationship with strategic clients, and driving contract profitability and evolution through effective management of teams, operations, and technology transformation. 1. Service Delivery & Operations Responsible for the end-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement. 2. Client Relationship & Business Outcomes Acts as a trusted advisor to the client, understands their business objectives, manages customer satisfaction, and contributes to account growth by identifying service transformation and expansion opportunities. 3. Leadership & Financial Management Leads multidisciplinary teams, develops talent, coordinates resources, and shares responsibility for contract profitability through cost management, delivery optimization, and account P&L management. Additional Requirements Must be based in Bilbao or near to Bilbao, with regular presence to support clients across the Basque Country territory. Fluent in Spanish and English. Basque (Euskera) language skills are highly desirable and will be considered a strong advantage Who You Are Required Skills and Experience •5+ years of experience leading delivery teams and quality services to customers •Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors •Experience in leading teams through incident, problem and change management, as well as root cause analysis •Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes •AIOps hands-on knowledge, automation and innovation-oriented mindset •Well versed for direct and constant interaction with the customer •Sympathetic and empowering delivery resource manager, fostering growth Preferred Skills and Experience •Bachelor's degree •Six Sigma, PMP, and/or ITIL certifications Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.