Equinix Operations Center (EOC) Specialist

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary: The Global Equinix Operations Center (EOC) operates 24/7/365, focusing on incident management, infrastructure alarm monitoring, and security oversight. Security and Monitoring Specialist. We are seeking a highly skilled and motivated Monitoring Specialist to join our team. As a Monitoring Specialist, you will play a crucial role in ensuring the smooth operation and security of our data center infrastructure. This position requires expertise in monitoring systems, key stakeholder and customer engagement and ideally with a strong background in data centers, security or monitoring. With a supportive team and management structure the successful candidate will have the opportunity to flourish in the role, and provide crucial support to our data centers. Key responsibilities: System Monitoring 24x7x365 monitoring of IBX security and infrastructure alarms (teams work 4 days shifts on rotating roster Documentation & Processing Ensures timely and accurate input of access information into access control system Processes inbound access requests from customers, carriers, and our sites Dispatches service requests, trouble and alarm tickets Technical Expertise Builds familiarity with BMS systems, security access control systems, and basic data center infrastructure Has working knowledge of security best practices Systems Support & Maintenance Processes inbound alerts from essential systems and network elements Provides timely response to all access and CCTV related alarms Processes site maintenance and outage notifications Problem Solving Ability to identify and resolve, or report, a detected problem Escalates trouble cases and emergencies as needed to lead and/or management personnel Training Receives guidance and support from others Project Management Follows instructions on departmental projects Quality Assurance Assists with basic QA and escalates trouble cases to lead and/or management as needed Qualifications, key skills and attributes: Excellent problem-solving skills and ability to escalate issues when necessary Ability to communicate effectively in English to support global data center operations Familiarity with monitoring systems from data centers or relevant industries Ability to commit to a 24/7/365 roster shared between the team Strong attention to detail and ability to handle multiple tasks simultaneously Excellent communication and documentation skills Ability to work effectively in a team environment, with the confidence to triage incidents using sound judgement Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here.