Social Impact Manager

Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Social Impact Manager on the Sustainability and Social Impact team, you'll manage two of GitLab's Community Programs end to end: GitLab for Nonprofits and GitLab for Education. You'll connect technical implementation and support with program strategy to expand access to GitLab for nonprofits, students, and educators. What You’ll Do Build and manage relationships with nonprofit organizations, universities, and program members. Oversee day-to-day operations for both programs, streamline processes, and improve operational efficiency. Lead internal program communications, manage applicant inquiries, and maintain partnerships with verification providers. Develop ways to evaluate, track, and report on progress against program objectives and GitLab's broader social impact goals. Assist nonprofit and university community members with product implementation and connect applicants to appropriate support resources. Partner with Sales and Marketing to grow program membership and improve renewal rates. Create resources that help GitLab team members and the wider community advocate for each program, and collaborate with program members on case studies, webinars, blog posts, and spotlights showcasing their achievements with GitLab. Track industry trends, conduct benchmarking, and establish best practices for social impact and community initiatives. What You’ll Bring Experience managing corporate social responsibility, social impact, community advocacy, or related programs. Experience managing in-kind donation programs. An analytical, data-driven approach to building community programs. Written and verbal communication skills, including the ability to translate complex concepts into clear, engaging messages. Organizational skills, creative problem-solving, and resourcefulness, with the ability to prioritize work, meet deadlines, and maintain attention to detail. Experience initiating and leading projects across internal and external stakeholders through cross-functional collaboration. Technical acumen, including the ability to use GitLab and address technical requests. Proficiency in Salesforce. About the team The Sustainability & Social Impact team shapes GitLab's Corporate Sustainability strategy and initiatives. The team leads efforts to address key social and environmental priorities while building partnerships with nonprofit organizations that advance GitLab's mission. How GitLab will support you Benefits to support your health, finances, and well-being