Supervisor, Billing & Cash Application

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success together Inclusion We always interact with others respectfully Candor We are open and honest with one another Integrity We do the right things and do things right Accountabilities & Responsibilities: Supervises, coaches, develops, and evaluates Billing and Cash Application team members to ensure achievement of departmental goals. Manages daily team workload, priorities, performance metrics, and service levels to ensure timely and accurate processing of Accounts Receivable transactions. Ensures timely and accurate posting and application of customer payments, including ACH, wire transfers, lockbox receipts, checks, and credit card transactions. Oversees monitoring and resolution of unapplied cash, payment discrepancies, short payments, deductions, and account reconciliation variances. Ensures accurate and timely generation, validation, and distribution of customer invoices within the ERP system. Reviews billing activity to ensure compliance with customer contracts, pricing agreements, company policies, and established billing procedures. Investigates, analyzes, and resolves complex billing discrepancies, invoice corrections, payment allocation issues, and customer inquiries. Supports month-end, quarter-end, and year-end closing activities, including Accounts Receivable subledger reconciliations and reporting requirements. Develops, documents, and monitors standard operating procedures to ensure consistency, accuracy, and compliance within AR processes. Identifies opportunities for automation, process improvements, and operational efficiencies to enhance customer experience and improve cash flow. Partners with Collections, Treasury, Sales, Customer Service, Customer Success, Accounting, and other stakeholders to resolve issues and support working capital objectives. Analyzes performance metrics and prepares management reporting related to billing accuracy, cash application performance, unapplied cash, and operational effectiveness. Participates in departmental initiatives focused on improving cash flow, reducing aged balances, and enhancing Accounts Receivable processes. Performs additional duties and special projects as assigned to support organizational goals and Accounts Receivable operations. Education & Experience: Minimum Education: Bachelor's degree. 5+ years of Accounts Receivable, Billing, Cash Application, or related financial operations experience. 2+ years of supervisory or team leadership experience preferred. Experience with ERP systems such as Oracle, SAP, NetSuite, or similar business applications. Knowledge & Skills: Strong knowledge of Accounts Receivable, Billing, Cash Application, and Order-to-Cash processes. Demonstrated leadership, coaching, and employee development skills. Strong understanding of SOX controls, audit requirements, and internal compliance standards. Experience with ERP platforms such as Oracle, SAP, NetSuite, or equivalent systems. Advanced proficiency in Microsoft Excel and other Microsoft Office applications. Strong analytical, problem-solving, and process improvement skills. Fluent in English, both written and verbal. Excellent verbal and written communication skills. Strong customer relationship management and conflict resolution abilities. Ability to manage multiple priorities, deadlines, and competing business demands. Ability to collaborate effectively across all levels of the organization and influence positive outcomes. U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.