Technical Support Engineer - Developer Platform

Job description

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal About the Role: Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc. Examples of desirable skills, knowledge and experience: You are familiar with Developer Platform products You have previous experience working as part of a team in a customer-facing role You have experience solving HTTP, DNS and other networking-related problems You have experience with a common web development language (for example, Javascript) You understand how the Internet works You have experience working in a support role where you thrived every time you resolved a ticket You are comfortable communicating through various support channels and always put the customer first (Emails, Live Chats, Phone calls and virtual meetings) You are a motivated self-starter and always looking to expand your existing skill set Bonus Points You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin You are familiar with Cloudflare and have a site actively using our platform You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) You are familiar with Nginx, Apache, IIS or any other web servers You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers You have worked with PostgreSQL, MySQL, MS SQL or other database servers You have experience with Cloudflare Workers and/or JavaScript You have experience with Video encoding and streaming solutions Compensation Compensation may be adjusted depending on work location. For Portugal based hires: Estimated annual salary of €37,000-51,