Global Partner Program Operations Specialist

Job description

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, our partner ecosystem is a fundamental growth engine. The Global Partner Program team builds and operates the engine, data infrastructure, and tools that enable our partners to scale seamlessly and build thriving Okta practices. We are looking for a high-velocity Partner Program Operations Specialist to take full ownership of partner onboarding, portal infrastructure, and operational support. This isn't a passive ticket-handling role; you will be the operational backbone for our partner experience—relentlessly removing friction, maintaining bulletproof data integrity, and unblocking partners and internal teams in real time. The ideal candidate is an execution-focused operator with a bias for action, incredible attention to detail, and a knack for solving complex operational puzzles in a fast-moving environment. Key Responsibilities Partner Onboarding & Ecosystem Operations Own end-to-end partner onboarding, taking new partners from contract sign-off to full enablement without friction. Drive data hygiene in Salesforce, ensuring partner profiles, status, and agreement data remain 100% accurate and complete. Partner closely with Finance and Partner Sales to execute streamlined due diligence and compliance checks. Manage partner agreements from submission through execution (DocuSign/Conga) to keep deals and onboarding moving fast. Support distribution partners in rapidly onboarding their reseller networks in compliance with program standards. Serve as the go-to operational partner on Slack and email, providing fast, accurate answers on program structure and resources. Portal & Systems Enablement Own user access and identity lifecycle for the Partner Portal and downstream systems, troubleshooting technical blockers instantly. Guide partners through portal workflows, tools, and program documentation so they can self-serve effectively. Unblock partner access to learning systems, ensuring seamless training and certification pathways. Champion portal adoption internally and externally to drive maximum self-service usage across the ecosystem. Partner Support & Operational Execution Resolve high-volume inbound operational requests with speed and precision (covering onboarding, eligibility, agreement tracking, benefits, and compliance). Support Deal Registration operations—troubl