Customer Success Intern – Mirakl Ads, Paris

Job description

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com . Mirakl in Numbers: 🗓️ Founded in 2012 | Member of French Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success Team : Customer Success Manager : Arnaud Cappelaere 6-month internship Starting Jan 2027 Paris Office Customer Success Intern – Mirakl Ads The Team You'll Join You'll be part of our Mirakl Ads Customer Success team led by Arnaud Cappelaere, Business Consulting Manager. The team consists of 4 Customer Success professionals dedicated to helping eCommerce and Marketplace operators launch and grow their Retail Media programs. Together, you'll be enabling clients to unlock the full potential of their advertising business through expert guidance, performance analysis, and strategic support. Your Impact Support the preparation and delivery of client workshops, onboarding sessions, training materials, and business reviews to drive client engagement and adoption. Monitor key performance indicators and produce regular reports to track advertising network performance and surface actionable insights. Analyze Retail Media program data to identify performance trends and growth opportunities, translating findings into clear recommendations for client teams. Conduct market research on Retail Media, eCommerce, digital advertising, and competitive dynamics to inform strategic decision-making. Document best practices, processes, and client insights — and explore AI tools to improve reporting, insight generation, and the overall client experience. What You'll Bring to the Role <li class="break-words text-foreground text-bas