Senior Program Manager, Workplace Operations

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Lead Program Manager, Workplace Operations is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale. Currently, the Workplace Operations team is made up of multiple teams delivering at a high bar across a global office footprint, each with its own processes, tools, vendors, and rhythms. This role exists to look across all of it: to understand how the work actually gets done today, find where effort is duplicated or handoffs break down, and design a more connected and automated way of operating. It is equal parts program delivery and operational modernization. The difference you will make: This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. You will build a clear picture of how Workplace Ops teams work today, surface the gaps and opportunities that get in the way of efficiency and alignment, and turn that into a strategic and scalable roadmap: what we should build in-house, what is better delivered through vendors, and most importantly what can be automated with AI. The ideal candidate is comfortable working in a fast-paced, ambiguous environment, skilled at building clarity and alignment, curious about how emerging technology changes operational work, and motivated by improving how teams operate and deliver for employees globally. A typical day: Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered Identify gaps in current program offerings and proactively develop solutions, often without an established playbook Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience <li style="font-size: 12pt; font-family: arial, helve