Director, Small and Medium Business Product Commercialization - North America

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Small and Medium Business Product Commercialization - North America Director, NAM SME Product Commercialization Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Role Overview Mastercard helps financial institutions, fintechs and business partners bring innovative payment solutions to small and medium-sized enterprises (SME) by working closely with issuers, fintechs, partners and merchants to drive market adoption and ecosystem growth across a portfolio of commercial payment solutions that address the needs of the SMEs, including their growing needs in an agentic-AI enabled future. The Director, NAM SME Product Commercialization, SME will be responsible for developing, managing, and executing go-to-market strategies to deploy strategic card and beyond card capabilities for SMEs in the U.S. This leader will support the end-to-end strategy for agentic AI systems, starting with the Virtual C-suite, a new agentic experience designed to help small businesses operate with executive-level insight and decisioning. This role sits at the intersection of AI and the NAM SME product strategy, business enablement, and technical sales commercialization. The ideal candidate combines deep technical understanding with strong product thinking and the ability to partner with senior stakeholders across regions and business units. Key Responsibilities Technical Product Management • Commercialize AI and beyond card solutions with clients, partners, and ecosystem stakeholders, aligned to the nuances of the US market. • Ensure releases are adoption ready, balancing usability, scalability, performance, and trust requirements. • Track product outcomes (adoption, performance, business impact), identify gaps, and continuously contribute to the development roadmap. Pre Sales Commercialization • Develop sales materials and product enablement through SME sales leads and account teams. • Strengthen and help tailor the Virtual C-Suite and beyond card product value narrative to prospective and/or existing customers. • Identify and execute pipeline, support go-to-market strategies, and drive market penetration in partnership with sales teams. • Demonstrate a high degree of initiative and self-direction, quickly learning new concepts and navigating complex challenges within a highly matrixed, fast-paced organization. Post-Sale Commercialization • Oversee customer pilots and go-to-market implementation for Virtual C-Suite and key beyond card products. • Lead technical implementation support and business enablement in concert with cross-functional partners. Stakeholder Alignment • In close partnership with SME team peers, global SME product, and AI teams, provide continuous SME feedback and improvement to products and services built. • Collaborate with Product, Customer Success, Account Teams, Services, Open Banking, and Legal teams. • Build strong partnerships and collaborate effectively with executive-level stakeholders, influencing decisions and driving alignment across teams and business functions. Qualifications Required • Deep understanding of the payments industry serving the small and medium business sector. • Experience in business development, sales, and product management of complex solutions. • Strong understanding of LLM architectures, agentic systems, reasoning frameworks, and orchestration tools. • Proven ability to design, deploy, and scale product adoption and sales revenue enablement. • Exceptional stakeholder management and communication. • Can-do attitude paired with intellectual curiosity. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 12/16/2026. If the fill date has passed, Mastercard intends to fill this position as soon as possible. Pay Ranges Purchase, New York: $179,000 - $305,000 USD