Manager, Product Telemetry Lead

Job description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role profile: Join the Data & Analytics Division, a team that thrives on a product-led mindset, embraces the future of AI, and remains relentlessly focused on putting the customer first. As part of our high-performing digital, content, and channels team, you’ll help us create brilliant digital experiences across all internal communications and the channels we own. Your ability to interpret and utilize data and analytics to deliver your work and support the team is crucial. ROLE SUMMARY:As Manager, Product Telemetry Lead, you will establish a product telemetry capability that helps our teams understand how customers engage with our products and turn complex usage data into meaningful, actionable insights. Working across multiple Analytics businesses, you will define the metrics that matter, partner with Product and Engineering to determine how those signals should be captured and create reporting that enables better product and commercial decisions. This is an opportunity to build something new. You will combine product-management judgment, data fluency, and technical curiosity to transform fragmented information into a scalable measurement framework. You will not need to be a software engineer or write perfect SQL, but you should be comfortable working directly with data, validating results, and leading informed technical conversations with engineering partners WHAT YOU'LL BE DOING:Own the strategy and roadmap for analytics product telemetry, from instrumentation at the gateway through to the reporting and visualization built on top of it Collaborate with product teams to define what gets captured and what it means: the event schema, the identity and entitlement dimensions, and the rules that make usage comparable and actionable across products surfaces Partner with the cloud data platform teams who own storage and pipeline, translating product requirements into what the platform needs to capture and retain Inform the consumption layer: dashboards, usage reporting and the visualizations that make customer behaviour legible to the teams who act on it Turn usage data into an account of the customer experience — where workflows succeed, where they stall, and which surfaces customers are actually choosing Run discovery with your internal consumers across product, commercial, client service and engineering, and treat them as customers of what you build Hold the line on data quality and consistency, and be the person who can say what a number means and where it came from Act as the subject matter expert on usage data for commercial, client service and internal stakeholders Track how consumption patterns are changing, particularly agentic and AI-assisted usage, and make sure measurement keeps pace with them WHAT YOU'LL BRING:· Curiosity and Knowledge of AI: We value team members who bring at least a foundational understanding of Artificial Intelligence—or a strong passion to grow in this space. At LSEG, we’re applying AI to streamline operations, enhance decision-making, and deliver better outcomes for our customers. Product-Led Mindset: As a product-driven organization, we expect employees to embrace a product-led approach—prioritizing user experience, data-driven decisions, and continuous improvement in everything we build. Career Stage: Manager Compensation/Benefits Information: LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $110,400 - $184,000. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc. London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accomm