Field Service Engineer II (LSG) - Northern Ireland

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Location: Northern Ireland Discover Impactful Work As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. A Day in the Life: You will install, maintain, troubleshoot, and repair sophisticated analytical instruments while providing outstanding technical support and customer service across your assigned territory. What to expect: • Install, maintain, troubleshoot, and repair complex analytical and scientific instruments. • Diagnose electronic and mechanical issues and implement effective solutions. • Provide responsive technical support and exceptional service to customers. • Train and support customers on the safe and effective operation of equipment. • Document service activities and prepare accurate, detailed reports. • Read and interpret technical documentation and schematics. • Respond to customer service requirements at short notice when needed. • Follow applicable safety protocols and quality standards. • Travel up to 50–75% within the assigned territory. • Work in a variety of laboratory environments while consistently supporting customer satisfaction goals. Keys to Success: Education • Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field. • Additional relevant certifications are advantageous. Experience • 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments would be advantageous. • Experience documenting service activities and preparing detailed reports. • Demonstrated success in meeting customer satisfaction goals. Knowledge, Skills, Abilities • Strong electronics and mechanical troubleshooting skills with the ability to diagnose technical issues. • Excellent customer service and written and verbal communication skills. • Strong organizational and time management capabilities. • Proficiency with Microsoft Office suite and service management software. • Ability to read and interpret technical documentation and schematics. • Strong problem-solving abilities and ability to work independently. • Ability to effectively train and support customers on equipment operation. • Proficiency in English. • Valid driver's license and ability to travel up to 50–75% within the assigned territory. • Physical ability to lift up to 50 lbs and work in various laboratory environments. • Ability to respond to customer needs at short notice. • Commitment to following safety protocols and quality standards. Competencies Customer Focus, Technical Expertise, Problem Solving, Communication, Organization, Time Management, Accountability, Adaptability, Collaboration, and Continuous Learning. Benefits: We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com