Ho Chi Minh City Technical Field Support, Sea

Job description

Technical Field Support, SEA WELCOME If you're someone who inspires others, owns their impact and wants to elevate what they do, you'll fit right in. Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding. Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us. At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place. Objectives of the position: Technical field support for customer lines in SEA - focus on Automotive OEM, Automotive Components, ACE and Industry, including: Support new line start-ups/switches Troubleshooting activities at customer lines Survey key/strategic accounts and provide continuous improvement suggestions and support Use combination of technical expertise, problem-solving abilities and effective communication skills internally and externally Core responsibilities : Customer-Centric Technical Expertise Responsible and accountable for effectively supporting customers on-site, addressing both immediate troubleshooting needs and long-term process optimization. Follow up on monthly reports with local teams to secure quality standards and customer expectation Proficient in technical procedures and Chemetall product application know how, with the capacity to oversee new line start-ups/switches, make ‑ up calculations, quality/parameter checks and troubleshooting in a structured manner Supporting sales and segments gaining new customer projects Consult on new ‑ plant layout design and plant optimization initiatives Analytical Problem Solving and Process Improvement Evaluation and analysis of process data to identify optimization opportunities Responsible for documenting and interpreting technical findings, suggesting improvements and sharing best practices that contribute to continuous improvement Knowledge Sharing and Technical Training Responsible for guidance and training to SEA customers, effectively communicating technical information and fostering knowledge transfer Prepare, document and share troubleshooting experiences and lessons learned across the region Adaptability and Initiative in Technical Projects Self-motivated and proactive in supporting customer projects Takes initiative in managing ad hoc tasks, adapting to new responsibilities and working closely with SEA sales and segment teams to achieve customer project objectives Documentation and Compliance with Standard Procedure Drive standardization of line documentation and promote the effective use of existing and future digital tools (e.g. Vista, GardoVision) Collaborative Teamwork and Communication Engages with cross-functional teams (internal and external), demonstrating effective interpersonal skills and a team-oriented mindset Act as the communication link between local and regional by collaborating effectively in English Communicate identified technology gaps and opportunities Key Industry Managers Professional and educational qualifications: Education: Min. Bachelor’s Degree (MSc preferred) in Chemistry, Chemical Engineering or a related field G ood verbal and written English skills, fluent in reading, writing and speaking At least five (5) years experience in Surface Treatment Strong foundation knowledge in chemical pretreatment processes, customer line, operation and troubleshooting Strong interpersonal and team collaboration skills Self-motivated, proactive with a demonstrated ability to work effectively both independently and within a team Highly flexible to priority change Very open to business travels >= 70 % Ho Chi Minh City, VNM BASF Coatings Vietnam Co. Ltd. Applications Technology Permanent 144269 Engineering Viet Nam Work model: On-site