Director, International Delivery Management - Professional Services

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic is looking for an exceptional delivery consulting leader — someone who has built and run international delivery organisations, understands how to drive bookings growth and revenue expansion inside complex enterprise accounts, and can operate at the highest levels of client engagement while simultaneously leading and transforming a mid-sized, globally distributed team. You will own the international Delivery Management function across Elastic Professional Services — leading the team, driving the transformation, and acting as the senior client presence on our most strategic engagements. You will be accountable for both the operational health of the delivery organisation and the commercial outcomes it generates: bookings, revenue, and margin across EMEA and APJ. Delivery excellence is your foundation. Commercial growth is your north star. Building the team that industrialises both — and equips it for an AI-enabled future — is your legacy. What You Will Be Doing International Delivery Organisation — EMEA & APJ ▸ Own and lead the international Delivery Management function a team of ~15 Delivery Managers today, distributed across global delivery hubs in EMEA and APJ — with a clear mandate and expectation to scale substantially through 2027 and 2028 as the practice grows and demand accelerates across both regions. ▸ Drive a team transformation — reframing how Delivery Managers operate, shifting from project execution to outcome-led consulting, equipping the team to hold more strategic client conversations and drive greater account value. ▸ Champion and drive the adoption of Fixed Price engagement models leading the organisation through the commercial, contractual, and delivery discipline required to scope, price, and execute fixed-price engagements with confidence, especially with platform migrations — protecting margin while driving predictable, high-quality client outcomes. ▸ Build a dual-mode delivery capability that operates with excellence across two distinct motions: ① Packaged Solutions — fast, repeatable, industrialised delivery of high-value outcome-based offerings at scale — anchored in Fixed Price commercial models. ② Transformative Engagements — large, complex migrations and solution delivery that require senior delivery governance, deep client partnership, and adaptive programme leadership. ▸ Lead the integration of AI into the Delivery Management function identifying and embedding AI-powered tools and practices that improve team productivity, sharpen delivery insight, and — critically — enrich the client experience by enabling more proactive, personalised, and higher-value engagement throughout the delivery lifecycle. ▸ Design and embed delivery standards, frameworks, and tooling — including AI-augmented capabilities — that enable the team to scale both delivery modes without sacrificing quality or client outcomes. ▸ Act as a player-coach — maintaining direct governance oversight on the most complex or at-risk international engagements, intervening and course-correcting where needed. ▸ Build a coaching and development culture within the team — raising the floor on delivery craft and the ceiling on consulting commerciality across every region working closely with the Regional Services Directors, to generate new opportunities on the back of outstanding delivery. Financial Leadersh