USMA Director, Governance & Cross-Functional Operations

Job description

Band Level 6 Job Description Summary #LI-Remote The US Medical Affairs Director, Governance & Cross-functional Operations serves as the governance lead and operations transformation architect for US Medical Affairs. The role designs and implements integrated operating models across Medical Governance, Clinical Drug Supply, Contracting & Business Solutions, and other capabilities, translating strategy into scalable structures, governance, decision rights, roles, processes, handoffs, performance measures, and enabling tools that drive high performance and operational effectiveness. Working across US Medical Affairs and key partner functions, the Director aligns stakeholders, manages dependencies and risks, resolves challenges and bottlenecks, manages risk mitigation, leads continuous change evolution, orchestrates inter-dependencies, proposes design and performance improvements, and strengthens execution, accountability, and measurable value realization. The Director leads stakeholder management and sustained adoption, using organization design, AI, analytics, technology enablement, capability building, and continuous improvement to embed new ways of working at scale. This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel. Job Description Key ResponsibilitiesStrategy & Operations EffectivenessDesign, implement, and continuously improve cross-functional operating models across Medical Governance, Contracting & Business Solutions, Clinical Drug Supply, and other assigned USMA capabilities. Translate strategic priorities into executable plans with clear scope, governance, decision rights, milestones, dependencies, resources, risks, performance measures, and implementation requirements. Assess current-state processes, identify root causes of delay or fragmentation, and implement practical improvements across functions and teams. Establish consistent operating standards for intake, prioritization, handoffs, service expectations, escalation, issue resolution, documentation, and performance review, adapting them to each function’s needs. Lead the implementation and evolution of the USMA Medical Governance framework, including governance forums, risk and CAPA oversight, audit readiness, annual health checks, decision documentation, dashboards, and leadership reporting. Build organizational effectiveness within the Contracting & Business Solutions team through operating model refinement, role clarity, objective setting, coaching, performance management, talent development, succession planning, resource allocation, and accountability for delivery. Partner with Clinical Drug Supply to strengthen forecasting, planning, ordering, packaging, labeling, distribution, inventory visibility, vendor coordination, issue escalation, and supply continuity across Medical Affairs studies and programs. Orchestrate inter- dependencies across contracts, drug supply, clinical operations, governance, finance, procurement, legal, quality, and compliance to enable integrated execution and earlier issue resolution. Transformation Architecture & Enablement Architect enterprise and cross-functional transformations by defining the case for change, future-state vision, operating model, design principles, capability requirements, transformation roadmap, and value measures. Translate strategy into integrated transformation blueprints that align people, process, governance, technology, data, decision rights, and ways of working across organizational boundaries. Establish the transformation governance needed to sequence initiatives, manage dependencies and risks, resolve design tradeoffs, and maintain alignment from concept through implementation. Design scalable implementation approaches, playbooks, decision frameworks, dashboards, and enabling tools that convert transformation intent into executable and repeatable ways of working. Orchestrate adoption across U.S., global, and operational delivery teams through stakeholder alignment, role clarity, capability building, technology enablement, communications, and leader-led change. Track transformation outcomes, adoption, and value realization; use performance insights to refine the architecture, accelerate implementation, and sustain impact over time. Strategic Partnership & CultureServe as a strategic thought partner to functional leaders by translating complex operational challenges into clear options, recommendations, decisions, implementation plans, and measurable outcomes. Influence senior leaders and cross-functional stakeholders to align priorities, resolve tradeoffs, and strengthen enterprise-wide accountability. Promote a culture of enterprise thinking, proactive problem-solving, shared ownership, continuous improvement, and cross-functional collaboration. AI, Digital & Analytics EnablementModel and promote responsible, effective use of artificial intelligence across the team, embedding AI into workflows and fostering experimentation, learning, and adoption. Use AI, automation, analytics, collaboration platforms, and digital workflow tools to streamline work, improve decisions, and increase quality and efficiency. Partner with technology, privacy, legal, compliance, quality, and business stakeholders to implement fit-for-purpose digital solutions with appropriate governance and controls. Position RequirementsEducation & ExperienceBachelor’s degree in business, supply chain, operations, technology, life sciences, or a related field required; advanced degree preferred. Ten or more years of progressive experience in the pharmaceutical, biotechnology, healthcare, supply chain, or another highly regulated industry. Proven experience leading strategy, transformation, organizational effectiveness, or capability development in a complex matrix environment; consulting or agency experience preferred. Demonstrated success designing and implementing complex cross-functional operating models and large-scale transformation or operational excellence initiatives through sustained adoption. Expertise & CapabilitiesBroad knowledge of Medical Affairs operations, including governance, contracting, vendor management, clinical drug supply, quality, compliance, risk management, audit readiness, and evidence generation. Experience diagnosing organizational and operational effectiveness and translating findings into clearer roles, decision rights, processes, systems, technology, stakeholder engagement, and team-level solutions. Strong program and project leadership capabilities, including planning, prioritization, dependency management, risk management, implementation, and value realization. Advanced ability to synthesize quantitative and qualitative data, external evidence, and stakeholder insights into executive-level recommendations and decisions. Experience developing practical operating tools, dashboards, trackers, service measures, capacity models, decision frameworks, and governance mechanisms. Advanced AI and digital fluency demonstrated through recognized certification, applied experience, or a portfolio of AI-enabled solutions that improved decisions, workflows, capabilities, or measurable outcomes. Demonstrated ability to influence senior leaders and cross-functional stakeholders in a highly matrixed organization without relying on direct authority. Strong executive communication, facilitation, problem-solving, negotiation, and stakeholder-management skills. Ability to operate collaboratively and transparently in a highly networked, fast-moving environment. Sound judgment in balancing speed, quality, compliance, supply continuity, stakeholder needs, and business priorities while maintaining accountability for outcomes. Intellectual and technical curiosity, w