Logistics Support 6519405

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities: This role offers a unique blend of technical support and hands-on logistics responsibilities. The position is designed as a hybrid role, with team members expected to support both technical and logistics functions based on business and operational needs. Logistics Support Responsibilities: Receive and process incoming packages. Manage the device loan library, ensuring devices are properly tracked and maintained. Distribute devices to users and manage device returns. Provide written and face-to-face support for processing device requests, including local pick-up and local returns. Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping). Support day-to-day inventory and device logistics activities as needed. Technical Support Responsibilities: Troubleshoot hardware and software issues for users of smart devices including glasses, headsets, mobile phones, smart watches. Provide remote and in-person technical support. Device preparation for distribution and restocking: flashing, configuration and resetting devices Create and maintain support documentation and knowledge base articles. Build and support diagnostic tools and scripts. Develop and support new and existing automation and web applications. Team members should be comfortable transitioning between technical support and logistics responsibilities, with assignments and priorities shifting based on workload and operational needs. **This role is 100% onsite in San Jose, CA* Basic Qualifications: 1 year of experience in a technical support role, preferably with hardware experience High School Diploma / GED Preferred Qualifications: Experience with AR VR technology Familiarity with help desk ticketing systems and remote support tools Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/9/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $30.00 to $40.00 Cleveland $30.00 to $40.00 Colorado $30.00 to $40.00 Columbus $30.00 to $40.00 Connecticut $30.00 to $40.00 District of Columbia $30.00 to $40.00 Illinois $30.00 to $40.00 Maine $30.00 to $40.00 Maryland $30.00 to $40.00 Massachusetts $30.00 to $40.00 Minnesota $30.00 to $40.00 New York $30.00 to $40.00 New Jersey $30.00 to $40.00 Virginia $30.00 to $40.00 Washington $30.00 to $40.00 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applic