SAP Service Delivery Lead

Job description

Join our team as an SAP Service Delivery Lead and play a key role in driving operational excellence, client satisfaction, and successful SAP service delivery. In this leadership position, you will oversee the end-to-end delivery of SAP services, collaborate with cross-functional teams, and act as a trusted advisor to clients, ensuring that business objectives are achieved through high-quality, scalable, and efficient SAP solutions. KEY RESPONSIBILITIESLead the delivery of SAP Application Management Services (AMS), support operations, and continuous improvement initiatives. Serve as the primary point of contact for clients, fostering strong relationships and ensuring high levels of customer satisfaction. Manage service governance, ensuring compliance with Service Level Agreements (SLAs), KPIs, and contractual commitments. Oversee multidisciplinary SAP teams, driving collaboration, performance, and professional development. Manage critical incidents, escalations, risks, and service recovery efforts, ensuring timely resolution and minimal business disruption. Coordinate deployment activities, release planning, and production support to ensure seamless service transitions. Monitor service performance, identify improvement opportunities, and implement operational excellence initiatives. Lead estimation, capacity planning, resource management, and financial tracking activities for SAP engagements. Collaborate with global delivery teams and stakeholders to ensure consistent and high-quality service execution. Drive transformation initiatives, automation opportunities, and SAP best practices to maximize business value for clients. A results-oriented leader with a strong customer focus, excellent stakeholder management skills, and a passion for delivering high-quality SAP services. The ideal candidate combines strategic thinking, operational discipline, and technical understanding to drive service excellence and long-term client success. REQUIRED QUALIFICATIONSAdvanced proficiency in SAP Service Delivery Management or Account Delivery Management. Minimum of 12 years of experience in SAP implementation, support, AMS, or managed services environments. Proven experience leading SAP service delivery teams in complex, global organizations. Strong knowledge of IT Service Management (ITSM) and ITIL frameworks. Experience managing client relationships, executive stakeholders, and service governance processes. Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field. PREFERRED QUALIFICATIONSExperience supporting SAP S/4HANA and hybrid SAP landscapes. Advanced proficiency in Business Operations Management. Advanced proficiency in Estimation and Planning. Advanced proficiency in Work Management. Intermediate proficiency in Risk Assessment. Intermediate proficiency in Process Improvement. Experience managing large-scale SAP support engagements and global delivery models. SAP and/or ITIL certifications are highly desirable. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.