Data Center Technician New Zealand Auckland Auckland

Job description

Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption. Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. Assist and provide guidance to other technicians to complete challenging or complex tasks. Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training. Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Take pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embody our culture and values. High School Diploma, TAFE, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) industry work experience supporting IT equipment or related technology (specifically routers, switches, cabling, server management, racking stacking etc). Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays These requirements include, but are not limited to the following specialized security screenings: This position requires verification of either NZ Citizenship or NZ PR due to legal restrictions applicable to the role. As a result, you will need to provide either a valid NZ passport or NZ Citizenship Certificate, or a NZ PR VISA to verify your NZ PR. 2+ years' industry work experience supporting IT equipment or related technology. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).